Jairo Lima

I am a dedicated and bilingual professional with over six years of experience in technical support, customer service, and security operations. My expertise lies in network troubleshooting, ticketing systems, and CCTV monitoring, where I have consistently resolved complex issues and achieved high customer satisfaction. Fluent in both English and Spanish, I excel in collaborating with teams and working independently to deliver results in fast-paced environments.

In my recent role as a Virtual Doorman & CCTV Monitoring Specialist at CloudAssist S.A. de C.V., I successfully delivered virtual doorman services, ensuring secure access for over 50 clients through real-time monitoring. My efforts in monitoring CCTV systems led to a 20% reduction in security incidents, demonstrating my commitment to safety and client satisfaction. I have also worked as a Customer Service Representative at MetLife Auto & Home, where I resolved 90% of inquiries on first contact and processed policy updates with 99% accuracy.