Jairo Lima
@jairolima
Dedicated bilingual professional with over six years of experience.
What I'm looking for
I am a dedicated and bilingual professional with over six years of experience in technical support, customer service, and security operations. My expertise lies in network troubleshooting, ticketing systems, and CCTV monitoring, where I have consistently resolved complex issues and achieved high customer satisfaction. Fluent in both English and Spanish, I excel in collaborating with teams and working independently to deliver results in fast-paced environments.
In my recent role as a Virtual Doorman & CCTV Monitoring Specialist at CloudAssist S.A. de C.V., I successfully delivered virtual doorman services, ensuring secure access for over 50 clients through real-time monitoring. My efforts in monitoring CCTV systems led to a 20% reduction in security incidents, demonstrating my commitment to safety and client satisfaction. I have also worked as a Customer Service Representative at MetLife Auto & Home, where I resolved 90% of inquiries on first contact and processed policy updates with 99% accuracy.
Experience
Work history, roles, and key accomplishments
Virtual Doorman & CCTV Monitoring Specialist
CloudAssist S.A. de C.V., Live Lion Security
Aug 2020 - May 2025 (4 years 9 months)
Delivered virtual doorman services, ensuring secure access for 50+ clients through real-time monitoring. Monitored CCTV systems, reducing security incidents by 20% via prompt issue identification and escalation.
Customer Service Representative & Quality Assurance Specialist
MetLife Auto & Home, Sykes El Salvador
Feb 2016 - Jun 2019 (3 years 4 months)
Educated clients on auto and home insurance policies, resolving 90% of inquiries on first contact. Processed 100+ policy updates weekly with 99% accuracy, ensuring compliance with company standards.
Technical Support Specialist
AT&T U-verse, Atento El Salvador
Jun 2013 - Aug 2015 (2 years 2 months)
Resolved 90% of Internet, VoIP, and IPTV issues efficiently, enhancing customer experience. Guided clients through hardware setup and McAfee antivirus installation, ensuring seamless service activation.
Education
Degrees, certifications, and relevant coursework
Southern High School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge across various subjects. Graduated in 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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