Jairo LimaJL
Open to opportunities

Jairo Lima

@jairolima

Dedicated bilingual professional with over six years of experience.

El Salvador
Message

What I'm looking for

I am looking for a role that values technical expertise and offers opportunities for growth in a collaborative environment.

I am a dedicated and bilingual professional with over six years of experience in technical support, customer service, and security operations. My expertise lies in network troubleshooting, ticketing systems, and CCTV monitoring, where I have consistently resolved complex issues and achieved high customer satisfaction. Fluent in both English and Spanish, I excel in collaborating with teams and working independently to deliver results in fast-paced environments.

In my recent role as a Virtual Doorman & CCTV Monitoring Specialist at CloudAssist S.A. de C.V., I successfully delivered virtual doorman services, ensuring secure access for over 50 clients through real-time monitoring. My efforts in monitoring CCTV systems led to a 20% reduction in security incidents, demonstrating my commitment to safety and client satisfaction. I have also worked as a Customer Service Representative at MetLife Auto & Home, where I resolved 90% of inquiries on first contact and processed policy updates with 99% accuracy.

Experience

Work history, roles, and key accomplishments

CS

Virtual Doorman & CCTV Monitoring Specialist

CloudAssist S.A. de C.V., Live Lion Security

Aug 2020 - May 2025 (4 years 9 months)

Delivered virtual doorman services, ensuring secure access for 50+ clients through real-time monitoring. Monitored CCTV systems, reducing security incidents by 20% via prompt issue identification and escalation.

AS

Technical Support Specialist

AT&T U-verse, Atento El Salvador

Jun 2013 - Aug 2015 (2 years 2 months)

Resolved 90% of Internet, VoIP, and IPTV issues efficiently, enhancing customer experience. Guided clients through hardware setup and McAfee antivirus installation, ensuring seamless service activation.

Education

Degrees, certifications, and relevant coursework

SS

Southern High School

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Graduated in 2009.

Tech stack

Software and tools used professionally

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Jairo Lima - Virtual Doorman & CCTV Monitoring Specialist - CloudAssist S.A. de C.V., Live Lion Security | Himalayas