Jaime Carlo Garcia
@jaimecarlogarcia
Customer Support Specialist and Remote Support professional, delivering high-quality technical and billing assistance for international clients.
PhilippinesWhat I'm looking for
I’m a Dedicated Customer Service and Remote Support Specialist with several years of experience in customer service, technical support, and client communication. I handle high-volume customer interactions while keeping service quality strong through clear, professional communication.
In my roles supporting T-Mobile clients and other customer programs, I assist with account management, billing concerns, service activation, and troubleshooting. I resolve technical and billing issues efficiently, and I collaborate with internal teams to ensure timely issue resolution.
I’m highly organized and detail-oriented, with a track record of documenting interactions, updating customer records, and maintaining accurate information in internal systems. I also support remote work effectively, managing multiple tasks and deadlines with minimal supervision.
I’m seeking opportunities as a Virtual Assistant, Remote Customer Support Specialist, or Administrative Support Professional, where I can apply my problem solving, conflict resolution, and documentation management skills. I’m a quick learner with a positive, proactive attitude and a strong commitment to client satisfaction.
Experience
Work history, roles, and key accomplishments
Provided customer support for T-Mobile clients via inbound calls and digital systems, handling account management, billing concerns, service activation, and troubleshooting. Collaborated with internal teams to ensure timely issue resolution while maintaining strong service quality.
Managed customer inquiries and service requests through phone support, providing accurate information and solutions. Updated customer records and documented interactions in internal systems to support consistent follow-up.
Provided technical assistance to customers regarding products and services by troubleshooting and guiding customers through step-by-step solutions. Maintained clear communication to help resolve issues efficiently.
Delivered technical troubleshooting for customers experiencing service or device issues, guiding them through step-by-step resolution. Supported customer satisfaction by maintaining professional communication and service standards.
Education
Degrees, certifications, and relevant coursework
Mary the Queen Academy
Hotel and Restaurant services, Hotel and Restaurant Services
2014 - 2016
Completed studies in Hotel and Restaurant Services at Mary the Queen Academy from 2014 to 2016.
Zambales Central Institute
Secondary Education, Secondary Education
2008 - 2011
Completed Secondary Education from 2008 to 2011 at Zambales Central Institute.
Sto. Niño Elementary School
Primary Education, Primary Education
2002 - 2008
Completed Primary Education at Sto. Niño Elementary School from 2002 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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