Open to opportunities

Jailyan Cruz

@jailyancruz

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Bilingual customer service professional with strong problem-solving skills.

Canada

Message

What I'm looking for

I am looking for a role that values communication and teamwork, where I can utilize my bilingual skills and problem-solving abilities to make a positive impact.

As a bilingual professional fluent in both English and Spanish, I excel in customer service roles where effective communication and empathy are paramount. My experience as a self-employed babysitter has honed my ability to manage multiple tasks while providing attentive care, ensuring that both children and parents' needs are met with patience and clarity.

In my role as an Ombre Brow Makeup Artist, I successfully managed all aspects of my business, from client consultations to payment processing. My attention to detail and organizational skills allowed me to build trust with clients, ensuring their satisfaction through effective communication and responsiveness. Additionally, my volunteer work as a Spanish-English interpreter has further strengthened my ability to connect with diverse individuals, providing vital support to newcomers in my community.

Experience

Work history, roles, and key accomplishments

Ombre Brow Makeup Artist

Chance Studio

Jan 2024 - Present (1 year 7 months)

Conducted client consultations to ensure clear understanding of desired results and aftercare expectations. Managed all aspects of the business including scheduling, payment processing, and customer service.

Consultation Scheduling Payment Processing Customer Service

Babysitter

Self - Employed

Jan 2022 - Present (3 years 7 months)

Delivered attentive, reliable care for two toddlers while managing household tasks in a fast-paced, multitasking environment. Communicated effectively with both children and parents to ensure needs were met and expectations were aligned.

Childcare Household Management Communication Problem Solving

Volunteer Interpreter

Ambassador Volunteer Group

Jan 2020 - Present (5 years 7 months)

Volunteered as a Spanish-English translator to assist recent immigrants in understanding and accessing vital community resources. Built strong, trusting connections to provide emotional support and a sense of reliability for newcomers adapting to a new country.

Translation Interpersonal Communication Cultural Sensitivity Community Support Trust

Education

Degrees, certifications, and relevant coursework

University of Windsor

Bachelor of Arts, Criminology and Psychology

2021 - 2023

Completed a Bachelor of Arts with a focus on Criminology and Psychology. Gained a comprehensive understanding of criminal justice systems and human behavior.