Jailene Rodriguez

I’m a dedicated Home Health Care Coordinator with extensive experience managing client care, staffing, and scheduling in both medical and non-medical home care environments. I coordinate personalized home-care services by staying proactive with communication, collaboration, and practical problem-solving.

As a Lead Care Coordinator at FirstLight Home Care, I coordinate and oversee non-medical home health care end to end—managing scheduling and staff assignments, handling an on-call rotation (7 days on / 7 days off), and matching caregivers to clients based on compatibility, care requirements, and availability. I also support caregiver onboarding, retention, and performance reviews while ensuring accurate documentation of schedules, care plans, and client updates.

Previously, as a Customer Care Manager at BrightStar Care, I supervised and scheduled caregivers, maintained compliance with care plans, and served as the primary liaison between caregivers, clients, and clinical teams. I used ABS (scheduling) and Vonage (communication), maintained a “hot list” for emergency coverage, supported HR functions, and helped coordinate smooth starts of care with hospice and clinical managers.

Earlier, I worked as a Care Coordinator / Intake Specialist at HomeWell Care Services, handling recruiting and retention, verifying documentation through Indeed, MyCNAjobs, and Monster, and supervising 120+ active caregivers via WELL-SKY. I also coordinated VA-funded Veteran Home Health Aide referrals and RN assessments, managed discharges and private-pay cases, and provided on-call coverage for urgent caregiver callouts and client needs.