Open to opportunities

lurise batista

@lurisebatista

Message

Client services and home care operations manager driving compliance and continuity.

United States

Message

What I'm looking for

I seek a client-focused home care or operations role where I can lead caregiver coordination, ensure regulatory compliance, and improve continuity of care while supporting a collaborative, client-centered culture.

I am a bilingual (English/Spanish) client services and home care operations professional with 8+ years coordinating high-volume schedules, managing caregiver teams, and serving as a trusted contact for clients, families, and referral partners. I have a proven record resolving staffing crises, maintaining regulatory compliance (HIPAA, DSS, VA, MLTC), and improving client satisfaction in fast-paced healthcare environments.

I excel at caregiver matching, onboarding, staff training, EMR and scheduling systems (HHAeXchange, eRSP), crisis and incident management, and building referral relationships with hospitals and community organizations. I consistently handle after-hours on-call responsibilities, manage payroll and long-term care paperwork, and lead quality assurance efforts to uphold documentation and regulatory standards.

Experience

Work history, roles, and key accomplishments

Current

Client Service Coordinator

Current

Home Instead

Jul 2025 - Present (7 months)

Manage complex caregiver schedules, resolve call-outs and emergencies to ensure continuity of care, and serve as primary liaison for clients and families while coordinating referrals and intake from DSS, VA, and hospital partners.

Scheduling Caregiver Matching Client Relations Payroll Processing

Client Care Coordinator

Heaven’s Hands Home Care Agency

Jan 2022 - Jul 2025 (3 years 6 months)

Conducted in-home assessments and developed individualized care plans for private-pay and Medicaid clients, coordinated caregiver schedules via eRSP, recruited and coached caregivers, and maintained accurate electronic client records.

In Home Assessment ERSP Scheduling Recruitment

Home Care Coordination Supervisor

Aplus Home Care

Aug 2020 - Dec 2021 (1 year 4 months)

Supervised and trained care coordinators in a high-volume home care setting, managed electronic scheduling (HHAeXchange) to maintain coverage and caregiver-client matching, and led emergency response and compliance audits to meet NYSDOH standards.

Team Supervision HHAeXchange Scheduling Incident Management Compliance Audits Training

Sales Representative

Wise Cabinet & Countertop Inc.

Mar 2019 - Mar 2020 (1 year)

Provided consultative sales support for cabinetry and countertop solutions, produced kitchen and bath layouts and 3D renderings using 20-20 Design, and coordinated projects with fabricators and installers to resolve post-installation issues.

Consultative Sales Project Coordination Customer Service

Home Care Coordinator

SpecialTouch Home Care

Jul 2017 - Mar 2019 (1 year 8 months)

Onboarded consumers and personal assistants, ensured compliance with medical clearances and annual health requirements, managed authorized service hours in HHAeXchange, and monitored EVV and timesheets to resolve payroll and attendance discrepancies.

Onboarding HHAeXchange EVV Monitoring & Compliance Timesheets Billing Support

Supervisor

UNIQLO

May 2015 - Jul 2017 (2 years 2 months)

Trained and onboarded staff to uphold customer service and operational standards, analyzed sales trends to inform inventory and merchandising decisions, and resolved customer escalations to ensure positive outcomes.

Staff Training Customer Service Merchandising Analysis Escalations Onboarding Performance Coaching

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Science, Healthcare Administration

Pursuing a Bachelor of Science in Healthcare Administration through Southern New Hampshire University (remote), focusing on healthcare operations and administration.