Jaikrit Basantani

I am a results-driven professional with a proven track record in customer relationship management and sales operations. My experience includes driving revenue growth through consultative selling, achieving a 20% increase in repeat business, and a 15% improvement in team productivity. Recently, I became HubSpot-certified in Inbound Sales and Sales Hub Software, equipping me to leverage modern sales techniques and CRM tools for effective pipeline development and lead generation.

In my role as a Sales Representative at Fascino Imports Ltd, I generated $60,000 in business revenue within the first quarter, exceeding sales targets by 33%. My exceptional closing skills led me to rank #1 in commission earnings, achieving 150% of the target within six months. Additionally, I analyzed sales trends and customer feedback to identify upselling opportunities, resulting in a 10% revenue increase. My leadership abilities were recognized with a promotion within six months, and I took pride in training and mentoring new team members to enhance productivity.

As a Customer Success Manager at Royal Crown Pizza, I managed over 50 customers with a 90% retention rate through proactive relationship building. I successfully increased customer lifetime value by 20% through strategic upselling initiatives and led a team of seven to exceed monthly revenue targets by 10%. My commitment to reducing customer churn by 25% through structured feedback processes showcases my dedication to customer satisfaction and business growth.