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Jaiden Brown

@jaidenbrown1

I resolve broadband and connectivity issues through high-volume remote service desk support.

I provide tier 1 remote service desk support through TEKsystems for NRTC residential and business broadband and telecom customers. I troubleshoot internet, cable, modem, voice, data, video, and connectivity issues in a 24x7x365 environment.

I manage high-volume ticket queues, navigate account-specific systems, and document issues accurately. I'm pursuing an A.A.S. in CIS-Programming, hold CompTIA Tech+ and TestOut IT Fundamentals Pro certifications, and placed third in Alabama's 2026 SkillsUSA Internetworking competition.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst Consultant

Current

TEKsystems

Jul 2026 - Present (2 months)

Provide tier 1 help desk support via phone, email, and live chat in a fully remote environment, supporting NRTC's residential and business broadband and telecom customers. Troubleshoot internet, cable, and modem issues, and manage a high-volume ticket queue across multiple ticketing systems.

Help Desk Troubleshooting Ticketing Systems Customer Support Broadband Telecommunications Remote Support

Print & Marketing Specialist

Staples

Aug 2025 - Jul 2026 (11 months)

Operated print production hardware and software to fulfill customer print and marketing orders, including file preparation and print management systems. Assisted customers with technical issues and troubleshot printer and equipment issues.

Print Production File Preparation Troubleshooting Customer Support Print Management

Theatre Team Member

Cinemark

Dec 2022 - Aug 2023 (8 months)

Operated kiosk and POS systems for hundreds of daily customer transactions. Assisted customers at self-service stations and managed inventory of concessions and promotional materials.

POS systems Customer Service Inventory Management Kiosk Operations

Front Service Clerk

Publix Supermarkets

Feb 2022 - Dec 2022 (10 months)

Assisted 100+ customers per shift with product and pricing questions. Maintained organized front-end displays and supported weekly safety inspections.

Customer Service Front End Operations Safety Inspections Inventory Management