At REGENERATIVE MEDICAL INSTITUTE, I coordinate patient journeys across clinical, administrative, sales, and external provider teams. I help keep requirements, documentation, timing, and next steps aligned.
I maintain the clinic’s master schedule and coordinate logistics for 15–20 active and future patients as provider capacity and treatment timelines change. I also identify potential conflicts and work with responsible teams on solutions.
I review patient intake documentation, support follow-up workflows, and maintain accurate CRM records. As a primary contact for domestic and international patients, I provide personalized support through complex healthcare processes.
At WNS, I managed 30+ daily customer interactions across phone, email, messaging, and case management systems, achieving a 98% customer satisfaction score. I’m also completing a B.S. in Clinical Psychology at UNIVERSIDAD POLITÉCNICA DE COSTA RICA.
