Fiorella Nunez Mora
@fiorellanunezmora
I coordinate confidential financial and operational processes, improving accuracy, follow-up, and cross-functional execution.
Costa RicaWhat I'm looking for
I coordinate administrative and operational processes involving confidential financial information, stakeholder follow-up, and deadline management. Across 13+ years, I've supported customer service, document management, and cross-functional operations.
At Montecristo Medical Cash Operations, I tracked invoices, payments, requests, and deadlines in SAP and Excel while coordinating with healthcare providers, internal departments, and multiple locations.
At Confluente and Premium Enterprises Solutions, I maintained audit-ready records in EPICOR and other systems, prepared operational reports, resolved transaction discrepancies, and supported customers with sensitive account matters.
I've also improved administrative workflows at Club Alemán through organized financial records, event coordination, and process optimization. I'm building further capability in project management and data analysis, supported by advanced Microsoft Office, Power BI, and SQL skills.
Experience
Work history, roles, and key accomplishments
Cash Operations
Montecristo Medical
Dec 2025 - Sep 2026 (9 months)
Coordinated administrative requests and follow-up with healthcare providers and internal departments, ensuring timely completion of pending activities and deadlines. Managed confidential financial and administrative documentation, tracked invoices and payments, and prepared operational reports.
Customer Service Solutions IIOPS
Confluente
Sep 2025 - Nov 2025 (2 months)
Coordinated administrative requests across cross-functional teams, ensuring effective communication and timely follow-up. Managed records in EPICOR, prepared operational reports, and maintained audit-ready documentation.
Customer Service and Security Specialist
Premium Enterprises Solutions
Aug 2019 - Sep 2025 (6 years 1 month)
Processed and validated financial transactions, customer accounts, and confidential documentation, ensuring accuracy and compliance. Investigated and resolved account issues, provided customer support, and maintained accurate records.
Administrator
Costa Rica Club Alemán
Feb 2013 - Aug 2019 (6 years 6 months)
Improved administrative efficiency by organizing financial and operational records. Increased engagement by analyzing communication and event coordination processes, and streamlined workflows through process optimization.
Education
Degrees, certifications, and relevant coursework
Universidad Politécnica Internacional
Data Analysis Technician, Data Analysis
2024 -
Pursuing a Data Analysis Technician certification, developing skills in data processing, visualization, and statistical analysis.
Neurocode Academy
Microsoft Office Specialist, Microsoft Office
2023 - 2024
Earned a Microsoft Office Specialist certification, demonstrating proficiency in Excel, Word, and PowerPoint for business applications.
San Marcos University
Project Management Specialist, Project Management
2023 - 2024
Completed a Project Management Specialist program, gaining expertise in project planning, risk management, and team leadership.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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