Katherine Gomez

Coordinate patient referrals, intake, scheduling, documentation, and case follow-up for U.S.-based healthcare operations. Review and track documentation, referrals, medical lien paperwork, and communications with patients, employers, attorneys, and internal teams.

Managed high-volume employee cases involving benefits, contracts, HR policies, employee data, and internal processes. Reviewed documentation and applied policies and procedures to resolve cases accurately and within SLA/KPI requirements.

Managed employee data and administrative processes across the employee lifecycle with a strong focus on accuracy and audit compliance. Supported compensation processes including bonus calculations, payroll adjustments, and one-time payments.

Supported HR administration, employee data management, documentation, and service processes aligned with multinational operations. Maintained records and followed established procedures and compliance requirements.

Held roles including Customer Service, Quality Analyst, Administrative Technician, and Risk Analyst across insurance operations. Handled customer cases and inquiries related to insurance policies, claims, coverage conditions, and required documentation.

Law studies in progress at Universidad Politécnica Internacional.

Bachelor's degree in Business Administration from Universidad Americana.

Advanced coursework completed in Psychology at Universidad Latina.