Open to opportunities

Aylín González Navarro

@aylngonzleznavarro

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Goal-focused registered nurse with patient-care expertise and strong coordination skills.

Costa Rica

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What I'm looking for

I seek patient-focused roles—onsite or remote—where I can coordinate care, manage appointments and insurance tasks, and contribute to a collaborative healthcare team.

I am a dedicated, goal-focused nurse with a Bachelor’s degree from the University of Costa Rica and practical experience in patient intake, scheduling, and handling sensitive health and insurance information. I combine empathy and clear communication with strong organizational skills to manage complex tasks and high-volume workflows effectively.

I have supervised call-center operations, escalated complex cases, and coordinated patient appointments using tools like Epic Workspace, MS Office, Slack, and Teams. I seek roles where I can apply clinical knowledge and care coordination experience, including remote opportunities that leverage my strengths in collaboration and patient-focused service.

Experience

Work history, roles, and key accomplishments

Health Associate

Edge

Feb 2025 - Sep 2025 (7 months)

Scheduled and managed patient appointments, handled insurance and sensitive personal health information, and multitasked in a fast-paced patient intake environment.

Patient Intake Medical Scheduling Epic Workspace Billing Coordination MS Office Zoom)

Call Center Supervisor

Movate

Jan 2022 - Feb 2025 (3 years 1 month)

Managed high call volumes and handled escalated calls and tickets for complex cases, approving replacements and escalating to Tier 2 to maintain service quality and resolution times.