I seek a compliance-focused mortgage (or similar) operations role where I can apply analytics to streamline processes, ensure regulatory adherence, and support cross-functional teams for timely, accurate closings.
JW
Open to opportunities
Jahnique White
@jahniquewhite
Results-driven mortgage and loan processor with expertise in compliance and analytics.
United StatesWhat I'm looking for
I am a results-driven financial services professional with over five years of experience in mortgage and loan processing, specializing in CEMA loans, home equity products, and regulatory compliance.
I have a proven track record of processing high-volume loan portfolios while maintaining accuracy rates above 98%, and I reduced processing time and post-closing defects through targeted process improvements.
Certified in Business Analytics, I leverage Python, SQL, and Tableau for data-driven decision making, predictive analytics, and reporting to optimize operations and support audit readiness.
I collaborate cross-functionally with underwriters, loan officers, title companies, and legal teams to ensure timely, compliant closings and a strong customer experience.
Experience
Work history, roles, and key accomplishments
FL
Current
Receptionist (Part-Time)
Five Star Senior Living
Apr 2023 - Present (2 years 11 months)
Manage front desk operations handling 100+ daily visitors, coordinate executive meeting logistics, and provide tier-1 support for Zoom/Teams to minimize meeting disruptions.
TN
Current
Home Equity Loan Processor II
TD Bank N.A
May 2022 - Present (3 years 10 months)
Process 50+ home equity loan applications monthly with 99% accuracy, ensuring TRID compliance and reducing processing time by 15% through proactive issue resolution and streamlined stakeholder communication.
TN
Mortgage Loan Processor, CEMA
TD Bank N.A
May 2021 - May 2022 (1 year)
Managed end-to-end processing of CEMA mortgages with 100% regulatory compliance, validated complex documentation, and reduced post-closing defects by 20% via pre-closing quality control.
PM
Post Closing Analyst
Pike Creek Mortgage
Sep 2020 - Mar 2021 (6 months)
Performed post-closing audits on 100+ loan files monthly to ensure investor and regulatory compliance, resolved documentation gaps to prevent investor rejection and maintain audit readiness.
FA
Loan Servicing Representative II
Flagship Credit Acceptance
Aug 2019 - Aug 2020 (1 year)
Negotiated payment arrangements recovering $500K+ annually, developed customized collection strategies that reduced delinquency rates by 12% quarter-over-quarter while maintaining FDCPA compliance.
Education
Degrees, certifications, and relevant coursework
Udacity
Nanodegree, Business Analytics
Activities and societies: OneTen BIT recipient; OneTen Scholarship (2023)
Completed the Business Analytics Nanodegree covering data analysis, statistical modeling, and data visualization using Python, SQL, and Tableau.
Delaware Technical Community College
Associate of Business Management, Business Management
2018 - 2020
Associate of Business Management with a focus on Human Resources completed between 2018 and 2020.
Availability
Open to opportunities
Location
United StatesAuthorized to work in
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