Kay Kennedy

Process and close installment and conventional mortgage loans, ensuring TRID and compliance requirements are met while managing file conditions through to funding.

Handled outbound calls for JPMorgan Chase claims, managing missing-document follow-ups, exception reviews, draw updates and dispute resolution to advance claim processing.

Ordered credit, followed up on loan conditions, verified employment, scheduled closings and ensured rates and disclosures were correct while working within TRID guidelines.

Closed and funded all mortgage types remotely, resolved closing deficiencies, and averaged 100–175 loans closed monthly while using Encompass and collaboration tools.

Managed all closing areas including change of circumstances, initial closing disclosures, wire ordering and balancing with title across multiple warehouses using Encompass.

Closed mortgage loans for Morgan Stanley Wealth Management, ensuring accurate documentation and timely funding in a high-compliance environment.

Oversaw and trained junior processors on government and conventional loans, coordinated with sales and maintained strong customer care and file quality.

Scheduled and prepared 25–30 daily closings, prepared closing documents, and coordinated with multiple title companies to ensure timely closings.

High school diploma or equivalent from Wayne High School in Huber Heights, Ohio.