Open to opportunities

Phenelle Inman

@phenelleinman

Message

Experienced mortgage and loan operations specialist focused on compliance and quality control.

United States

Message

What I'm looking for

I seek a remote or hybrid role in loan operations, QC, or servicing where I can apply compliance expertise, improve processes, and lead quality initiatives.

I am a seasoned mortgage and loan operations specialist with extensive experience in loan servicing, document review, underwriting, and post-closing quality control. I have managed pipelines of dozens of loans, led special projects, and ensured adherence to FEMA, OCC, and other regulatory standards.

Throughout my career I have worked remotely and on-site for banks and servicers including Flagstar Bank, US Bank, PHH Mortgage/ComputerShare/LenderLive, and regional lenders, handling flood-zone servicing, vendor force-place processing, and detailed mortgage document review. I have a strong track record of identifying exceptions, remediating issues, and improving process accuracy using platforms like nCino, emBTRUST, and CoreLogic.

I bring supervisory experience, clear communication, and meticulous attention to detail to help organizations maintain compliance, reduce risk, and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Flood Review Analyst

Flagstar Bank

Mar 2023 - Dec 2025 (2 years 9 months)

Serviced commercial loans in flood zones ensuring FEMA and OCC compliance; reviewed appraisals, mortgages and credit memos and managed force-place vendor processing and flood reporting to reduce coverage lapses.

Vendor Management Regulatory Reporting

Document Review Specialist

US Bank

Mar 2023 - Oct 2024 (1 year 7 months)

Performed detailed review of mortgage and trust documents, researched exceptions for Corporate Trust clients, and managed file processing and remediation to ensure custodial compliance and client satisfaction.

Document Review EmBTRUST Quality Control Exception Research Title And Assignment Review Compliance

Loan Processor III

PHH Mortgage

Jan 2016 - Jan 2023 (7 years)

Managed residential loans in flood zones, conducted QC and remediation reviews, verified income/employment, and oversaw loan pipeline compliance with federal/state regulations.

Loan Processing QC Remediation Income Verification Pipeline Management Encompass Docusign

Supervisor / Underwriter

Center One

Jan 2014 - Jan 2016 (2 years)

Supervised agents and managed pipelines (up to 70 loans), performed underwriting decisions and coordinated closings while maintaining compliance and producing summary reports of loan decisions.

Supervision Underwriting Loan Processing Pipeline Management Closing Coordination Compliance Customer Service

Customer Accounting Assistant

Time Warner Cable

Feb 2013 - Jan 2014 (11 months)

Managed customer account transactions including deactivating postdated payments and documenting returned items, using Excel and ICOMS to track workflow and account histories.

Account Reconciliation Excel Transaction Processing Documentation Customer Support

Loan Modification Specialist

Bank of America

Jan 2012 - Jan 2013 (1 year)

Handled loan modification calls and documentation, processed trial and routine payments, researched mortgage histories and escalated complex issues to management to support modification workflows.

Payment Processing Customer Service Escalation Management