Open to opportunities

Jahnai Jackson

@jahnaijackson

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Dedicated professional with strong interpersonal and communication skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and experience in a supportive environment, where I can contribute to the well-being of others and grow professionally.

I am a dedicated professional with a Bachelor's degree in Psychology from Saint Leo University. My career has been shaped by diverse experiences across various roles, including a Paraprofessional at Greenlee Behavioral Health, where I directed therapeutic interventions to enhance socialization and behavior management skills. I pride myself on my ability to build strong relationships with individuals, providing them with the support they need to thrive.

Throughout my career, I have developed excellent interpersonal and communication skills, both verbal and written. My experience as a Call Center Attendant honed my ability to efficiently process a high volume of calls while maintaining exceptional customer service. I have also worked in various capacities, from a Front Desk Receptionist to a Sales Associate, where I consistently demonstrated my commitment to providing outstanding service and support to clients and customers.

Experience

Work history, roles, and key accomplishments

Paraprofessional

Greenlee Behavioral Health

Jan 2021 - Present (4 years 5 months)

Directed therapeutic interventions to build socialization and behavior management skills. Met with individuals weekly, provided daily activities, and logged notes.

Socialization Documentation

Material Handler

PVH

Oct 2018 - Present (6 years 8 months)

Assigned to label, re-box, and re-tag finished products. Placed products on trays to drop down in shoots and performed various material handling and housekeeping duties.

Inventory Management Logistics Packaging

Call Center Attendant

Saint Leo University

Sep 2016 - Present (8 years 9 months)

Successfully assisted with fundraising and maintained strong relationships with Alumni and Parents. Efficiently processed a large volume of calls daily, providing exceptional customer service and communication.

Fundraising Customer Service Communication Relationship Management Data Entry

Front Desk Receptionist and Kids Club Attendant

LA Fitness

Jun 2015 - Present (10 years)

Professionally checked in members and assisted with enrolling new members, displaying great customer service. Supervised children in the Kids Club, ensuring their safety and overall well-being.

Customer Service Child Supervision Communication

Sales Associate

Shoeland

Sep 2014 - Present (10 years 9 months)

Expertly assisted customers with trying on items and led them to selections, ensuring merchandise was kept neat and orderly. Approached browsing customers to determine buying preferences and answered all questions.

Sales Merchandise Customer Service Product Knowledge Communication

Front Office Assistant

Kadena High School

Aug 2013 - Present (11 years 10 months)

Checked in students who came to school late and retrieved students for check-out using the intercom. Performed administrative tasks including shredding, filing, copying paperwork, and organizing desks.

Administrative Support Data Entry Communication

Hair Stylist Assistant

Lisa J’s Hair Salon

Jun 2012 - Present (13 years)

Provided excellent customer service by answering phones professionally and ensured styling utensils were cleaned and properly sanitized. Assisted Hair Stylists with clients while also prepping clients.

Customer Service Salon Operations Client Preparation Communication

Education

Degrees, certifications, and relevant coursework

Saint Leo University

Bachelor of Psychology, Psychology

Completed a comprehensive curriculum focused on psychological theories and research methods. Gained a foundational understanding of human behavior, cognitive processes, and developmental stages.