Open to opportunities

Tatiana Santiago

@tatianasantiago

Dedicated education assistant and customer-service professional with strong organizational and bilingual communication skills.

United States

Message

What I'm looking for

I seek a supportive organization where I can apply my bilingual, organizational and ABA experience in student support or front-desk roles and grow professionally while meeting and exceeding goals.

I am a dedicated teaching and administrative professional with hands-on experience supporting classroom programs, ABA therapy, and front-desk operations.

At The McCarton Foundation I managed reception duties, scheduled appointments, coordinated bussing and attendance, and maintained welcoming office operations; previously I worked as a Teacher Assistant supervising ABA Classroom Assistants and facilitating therapy and social group programs for children ages 2-3.

Earlier, as a Disney Sales Associate I developed strong customer service, teamwork and product knowledge in a fast-paced retail environment, and I hold a B.S. in Criminal Justice.

I am bilingual, proficient in Microsoft Word, Excel and PowerPoint, and I hold ATAS and Food Protection certifications; I bring organizational skills, leadership and a commitment to quality to roles where I can meet and exceed goals.

Experience

Work history, roles, and key accomplishments

Receptionist

The McCarton Foundation

Sep 2023 - Oct 2024 (1 year 1 month)

Managed front desk operations, greeted visitors, routed phone calls, scheduled appointments, and assisted with student enrollment, bussing coordination and attendance tracking to maintain organized office workflows.

Customer Service Scheduling Calendar Management Office Administration Microsoft Office

Teacher Assistant

The McCarton Foundation

Mar 2021 - Sep 2023 (2 years 6 months)

Supported classroom teacher in ABA therapy and social group programs for children aged 2–3, supervised ABA classroom assistants, prepared materials, and maintained attendance and bussing records.

ABA Therapy Classroom Support Child Supervision Team Leadership

Sales Associate

The Walt Disney Company

Oct 2018 - Jul 2021 (2 years 9 months)

Engaged guests using Disney guest-service techniques, maintained product knowledge, collaborated with cast members and leadership, and performed sales duties in a fast-paced retail environment.

Customer Engagement Product Knowledge Teamwork Point of Sale Communication Merchandising