Jahi Lavender
@jahilavender
I enforce community guidelines and prevent toxic behavior through high-volume content moderation.
United StatesWhat I'm looking for
At Telus International, I review flagged reports, enforce community guidelines, and analyze online interactions to prevent harassment and toxic behavior. I use moderation tools, apply relevant laws and regulations, protect sensitive information, and identify user behavior trends that improve moderation processes.
My background also includes customer service at Ethel M Chocolate Factory and Customer Connex, where I resolved billing, payment, service, and customer concerns while helping prevent revenue loss. Earlier, I supported patients as a home caregiver and maintained stocked merchandise at Walgreens.
Experience
Work history, roles, and key accomplishments
Content Moderator
Telus International
Aug 2022 - Jun 2026 (3 years 10 months)
Enforced community guidelines and analyzed online interactions to prevent harassment and toxic behavior. Managed high-volume reports while maintaining strict confidentiality and identifying trends in user behavior.
Customer Service Representative
Ethel M Chocolate Factory
Sep 2021 - Feb 2022 (5 months)
Resolved customer service issues, handled billing questions and service requests, and analyzed customer feedback to improve support process efficiency.
Customer Service Representative
Connes
Jul 2020 - Sep 2021 (1 year 2 months)
Handled inbound calls to address customer concerns, set appointments, and close sales. Resolved grievances and collaborated with Dispatch and Quality Assurance.
Home Caregiver
Vida Inc.
Jul 2009 - Mar 2019 (9 years 8 months)
Assisted patients with personal hygiene and daily activities, advised on nutrition and housekeeping, and reviewed care plans to ensure consistency of care.
Stock Merchandiser
Walgreens Co
Jul 2014 - May 2018 (3 years 10 months)
Kept shelves well-stocked with current merchandise to ensure customer convenience.
Education
Degrees, certifications, and relevant coursework
Lake Taylor High
High School Diploma, General Studies
2003 - 2006
Activities and societies: Volunteered for the local food distribution system to support local community initiatives for the school system.
High school diploma from Lake Taylor High, with volunteer work for local food distribution systems.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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