Kayley M
@kayleym
I am a social media moderator and community manager specializing in brand voice and customer support.
What I'm looking for
I am a social media community moderator who represents brand voice, provides customer service, and moderates content across Facebook, Instagram, Threads, TikTok, Twitter (X), and YouTube. I manage accounts for leading companies including a major pet retailer (USA & CA) and a multinational car retailer, escalate complex issues, and have trained teammates and covered leadership shifts.
Earlier, I worked as a content evaluator and safety evaluator and volunteered in data entry, honing attention to detail and guideline-driven moderation workflows. I studied horticulture at College of DuPage and have hands-on floral production experience, demonstrating reliability in high-volume, seasonal environments.
Experience
Work history, roles, and key accomplishments
Social Media Community Moderator
Social Factor
Apr 2023 - Present (2 years 4 months)
Serve as first point of contact and brand voice across Facebook, Instagram, Threads, TikTok, X, and YouTube for major pet and automotive clients; handle moderation, customer service, influencer engagement, and escalate complex issues.
Comment Moderator
Respondology
Jul 2022 - Feb 2024 (1 year 7 months)
Moderated comments across multiple social platforms, approving or denying content per client guidelines and maintaining brand safety on a flexible schedule.
Safety Evaluator
Gaggle
Feb 2022 - Oct 2022 (8 months)
Reviewed student messages, documents, and uploads to escalate or resolve safety concerns and ensure online student protection for educational institutions.
Social Media Content Evaluator
TELUS
Jan 2021 - Jan 2022 (1 year)
Evaluated social media posts and marketplace listings for relevancy and appropriateness per guidelines, producing categorical ratings and moderator comments for Facebook-owned apps.
Floral Production Team Member
Phillip's Flowers & Gifts
Nov 2019 - Feb 2020 (3 months)
Assembled high-volume floral arrangements, bouquets, and wrapped poinsettias; installed and took down holiday decorations at homes, country clubs, and businesses during the 2019–2020 season.
Data Entry Volunteer
Prinova
Converted paper records to digital format using Microsoft Word and Excel, supporting data accuracy over a six-month volunteer period.
Education
Degrees, certifications, and relevant coursework
College of DuPage
Horticulture
2018 - 2020
Completed approximately 1.5 years of horticulture coursework with a focus on floral design at College of DuPage from August 2018 to early 2020; did not complete the program.
Glenbard East High School
High School Diploma, General Education
Graduated from Glenbard East High School in Lombard, IL in early 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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