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Kayley M

@kayleym

I am a social media moderator and community manager specializing in brand voice and customer support.

United States
Message

What I'm looking for

I'm seeking a social media/community role where I can represent brand voice, moderate content, provide customer support, mentor teammates, and grow into leadership within a collaborative, fast-paced environment.

I am a social media community moderator who represents brand voice, provides customer service, and moderates content across Facebook, Instagram, Threads, TikTok, Twitter (X), and YouTube. I manage accounts for leading companies including a major pet retailer (USA & CA) and a multinational car retailer, escalate complex issues, and have trained teammates and covered leadership shifts.

Earlier, I worked as a content evaluator and safety evaluator and volunteered in data entry, honing attention to detail and guideline-driven moderation workflows. I studied horticulture at College of DuPage and have hands-on floral production experience, demonstrating reliability in high-volume, seasonal environments.

Experience

Work history, roles, and key accomplishments

SF
Current

Social Media Community Moderator

Social Factor

Apr 2023 - Present (2 years 4 months)

Serve as first point of contact and brand voice across Facebook, Instagram, Threads, TikTok, X, and YouTube for major pet and automotive clients; handle moderation, customer service, influencer engagement, and escalate complex issues.

RE

Comment Moderator

Respondology

Jul 2022 - Feb 2024 (1 year 7 months)

Moderated comments across multiple social platforms, approving or denying content per client guidelines and maintaining brand safety on a flexible schedule.

TE

Social Media Content Evaluator

TELUS

Jan 2021 - Jan 2022 (1 year)

Evaluated social media posts and marketplace listings for relevancy and appropriateness per guidelines, producing categorical ratings and moderator comments for Facebook-owned apps.

PG

Floral Production Team Member

Phillip's Flowers & Gifts

Nov 2019 - Feb 2020 (3 months)

Assembled high-volume floral arrangements, bouquets, and wrapped poinsettias; installed and took down holiday decorations at homes, country clubs, and businesses during the 2019–2020 season.

Education

Degrees, certifications, and relevant coursework

College of DuPage logoCD

College of DuPage

Horticulture

2018 - 2020

Completed approximately 1.5 years of horticulture coursework with a focus on floral design at College of DuPage from August 2018 to early 2020; did not complete the program.

Glenbard East High School logoGS

Glenbard East High School

High School Diploma, General Education

Graduated from Glenbard East High School in Lombard, IL in early 2017.

Tech stack

Software and tools used professionally

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Kayley M - Social Media Community Moderator - Social Factor | Himalayas