Open to opportunities

Brenda Cordero

@brendacordero

Message

Remote content moderation and customer support professional focused on safety, accuracy, and quality service.

United States

Message

What I'm looking for

I’m looking for a remote role where I can keep online communities safe and help customers succeed—using clear communication, CRM accuracy, and strict quality standards while growing my impact with a supportive team.

I’m a remote Content Moderator with TELUS, reviewing, screening, and flagging user-generated content (videos, images, text) that breaches community guidelines and legal standards. I remove inappropriate content such as graphic violence, bullying, hate speech, and illegal material, and I maintain a safe and engaging digital environment by applying strict policies and procedures.

Before that, I built strong customer service and account support experience as an Account Representative at Genie Energy, responding via live chat, email, and phone, managing multiple conversations, and accurately logging interactions in a CRM system. I’m bilingual (Spanish & English native) and bring fast learning, adaptability, and multitasking to consistently deliver first-time resolution and quality performance.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Telus

Apr 2026 - Present (2 months)

Review, screen, and flag user-generated content that violates community guidelines and legal standards. Remove inappropriate content and coordinate with team leads to improve accuracy and report content trends.

Content Moderation Community Guidelines Enforcement User Generated Content Review Policy Compliance Risk Violations Detection Quality Assurance Remote Customer Support

Account Representative

Genie Energy

Mar 2023 - Aug 2025 (2 years 5 months)

Respond to customer inquiries via live chat, email, and phone with timely, professional support. Recommend and upsell electricity service orders, troubleshoot accounts, and log interactions accurately in a CRM to support first-time resolution.

Customer Support Live Chat Support Email Support Phone Support Upselling Order Processing Multitasking

Captioning Agent

Caption Call

Jun 2021 - Nov 2022 (1 year 5 months)

Provide dictation/captioning for conversational topics while maintaining strong speed and accuracy. Follow strict consumer confidentiality requirements and deliver customer service during remote captioning work.

Captioning Remote Customer Service Confidentiality

Contact Representative

Awl

Jun 2020 - Apr 2021 (10 months)

Process inbound and outbound calls by vetting insurance leads and encouraging discussions with licensed agents. Conduct follow-up calls, assess customer needs, and maintain above-average productivity while supporting lead qualification.

Outbound Calling Lead Qualification Lead Follow Up Phone Based Customer Service Licensed Agent Handoff Productivity