Brenda Cordero
@brendacordero
Remote content moderation and customer support professional focused on safety, accuracy, and quality service.
What I'm looking for
I’m a remote Content Moderator with TELUS, reviewing, screening, and flagging user-generated content (videos, images, text) that breaches community guidelines and legal standards. I remove inappropriate content such as graphic violence, bullying, hate speech, and illegal material, and I maintain a safe and engaging digital environment by applying strict policies and procedures.
Before that, I built strong customer service and account support experience as an Account Representative at Genie Energy, responding via live chat, email, and phone, managing multiple conversations, and accurately logging interactions in a CRM system. I’m bilingual (Spanish & English native) and bring fast learning, adaptability, and multitasking to consistently deliver first-time resolution and quality performance.
Experience
Work history, roles, and key accomplishments
Content Moderator
Telus
Apr 2026 - Present (2 months)
Review, screen, and flag user-generated content that violates community guidelines and legal standards. Remove inappropriate content and coordinate with team leads to improve accuracy and report content trends.
Account Representative
Genie Energy
Mar 2023 - Aug 2025 (2 years 5 months)
Respond to customer inquiries via live chat, email, and phone with timely, professional support. Recommend and upsell electricity service orders, troubleshoot accounts, and log interactions accurately in a CRM to support first-time resolution.
Captioning Agent
Caption Call
Jun 2021 - Nov 2022 (1 year 5 months)
Provide dictation/captioning for conversational topics while maintaining strong speed and accuracy. Follow strict consumer confidentiality requirements and deliver customer service during remote captioning work.
Contact Representative
Awl
Jun 2020 - Apr 2021 (10 months)
Process inbound and outbound calls by vetting insurance leads and encouraging discussions with licensed agents. Conduct follow-up calls, assess customer needs, and maintain above-average productivity while supporting lead qualification.
Education
Degrees, certifications, and relevant coursework
Houston Community College
Liberal Arts
2016 - 2018
Studied Liberal Arts at Houston Community College from 2016 to 2018.
Availability
Location
Authorized to work in
Job categories
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