Jahanara Akter Shupta
@jahanaraaktershupta
Detail-oriented professional with extensive experience in customer service.
What I'm looking for
I am a skilled and detail-oriented professional with extensive experience in customer service, logistics, and administrative operations. My background includes a strong focus on organizational and problem-solving skills, which I leverage to deliver exceptional client experiences. I am currently pursuing a Post Graduate Diploma at Lambton College, where I am enhancing my knowledge and skills to support operational efficiency.
In my recent role as an Order Processor at Estee Lauder, I have honed my abilities in inventory management and quality assurance, ensuring that products meet high standards before shipment. Previously, as a Credit Analyst at ICB Islamic Bank, I assessed customer credit and prepared detailed reports that provided valuable insights to management. My experience in training new team members and collaborating with third-party vendors has further strengthened my leadership and communication skills.
Experience
Work history, roles, and key accomplishments
Order Processor
Manpower, Estee Lauder CADC
Apr 2024 - Present (1 year 2 months)
Responsible for picking, packing, and preparing products for shipment while monitoring stock levels and assisting in inventory counts. Ensured timely dispatch of orders and maintained quality standards for products before shipping.
Credit Analyst
ICB Islamic Bank
Sep 2019 - Sep 2023 (4 years)
Analyzed customer credit by reviewing payment records and credit reports. Evaluated risks and prepared detailed reports on credit portfolio performance while ensuring compliance with lending terms.
Volunteer
Financial Literacy Wing Association for Social Advancement
Jan 2022 - Sep 2023 (1 year 8 months)
Educated underprivileged individuals about their financial rights and protections, promoting financial literacy in the community.
Branch Assistant
ICB Islamic Bank
May 2019 - Aug 2019 (3 months)
Assisted clients with inquiries and account-related matters while processing financial transactions. Prepared MIS reports and adhered to AML and KYC protocols to reduce risk.
Education
Degrees, certifications, and relevant coursework
Lambton College
Post Graduate Diploma
2023 - 2025
BRAC University
Bachelor of Science, Science
2017 -
Availability
Location
Authorized to work in
Job categories
Skills
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