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Delansha Jn Baptiste

@delanshajnbaptiste

Customer service representative at SLASPA’s Iyanola Lounge, assisting travelers and maintaining accurate guest records and reports.

Saint Lucia
Message

At SLASPA’s Iyanola Lounge, I deliver personalized service to travelers, assist with guest needs and fast-track arrivals, and maintain accurate guest records and end-of-night reports.

At ITEL INTERNATIONAL, I managed more than 50 customer reservations daily in a remote role. I used Salesforce to enter customer information, track inquiry history, and resolve reservation discrepancies.

I supported international customers by phone, email, and chat at ITEL INTERNATIONAL. My work also included reservation management and accurate documentation.

In hospitality roles at Carnival Cruise Line, Country Breeze Creole Restaurant, and Jwen Se Moun La Bar, I served guests, processed payments, and maintained inventory and nightly records.

Experience

Work history, roles, and key accomplishments

SL
Current

Iyanola Lounge Representative

SLASPA

Apr 2026 - Present (7 months)

Deliver personalized customer service to travelers in a premium airport lounge environment, assisting with guest needs and fast-track arrivals. Maintain accurate guest records and complete detailed end-of-night reports.

Carnival Cruise Line logoCL

Assistant Server

Nov 2023 - Aug 2024 (9 months)

Provided high-volume customer service in a 150-seat fine-dining environment while working with a diverse international team. Managed rapid-paced service workflows with strong attention to accuracy, timing, and customer satisfaction.

Customer Service
Fine Dining
TeamworkTime Management
Attention To Detail
CR

Waitress

Country Breeze Creole Restaurant

Nov 2020 - Feb 2022 (1 year 3 months)

Processed cash and credit-card transactions using POS systems with accurate end-of-shift handling. Provided knowledgeable customer assistance and communicated product/menu information clearly to support customer decisions.

Education

Degrees, certifications, and relevant coursework

CS

Choiseul Secondary School

School Certificate, General Studies

Completed secondary education and earned a School Certificate.

CT

Certified Massage Therapist

Certified Massage Therapist, Massage Therapy

2024 - 2024

Completed certification as a Massage Therapist from April 2024 to November 2024.

Availability

Looking for a job

Location

Saint Lucia

Authorized to work in

Salary expectations

60k+ USD

Job categories

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