Open to opportunities

JADE MENDOZA

@jademendoza

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Sales Manager with 4+ years in e-commerce, client management, and customer service growth.

Philippines

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What I'm looking for

I’m looking for a role where I can own client relationships and drive online sales growth. I want to lead with clear communication, solve customer issues fast, and support measurable results across marketing, operations, and service delivery.

I’m an experienced Sales Manager with 4+ years of proven success in e-commerce environments. I’ve managed online sales channels and marketing campaigns across email, social media, and live chat to drive sales and conversions, while handling order processing and customer inquiries end-to-end.

In my Account Manager roles, I focus on identifying and engaging potential clients through market research and innovative presentation strategies. I develop project proposals, manage client relationships, monitor ongoing projects, and prepare billing statements—while troubleshooting deployed network solutions when needed.

I’m also a freelance writer specializing in delivering high-quality, SEO-friendly content tailored to clients across technology, lifestyle, business, and health niches. I adapt my writing style to match brand voice, work independently, and consistently meet deadlines to support business goals.

Earlier in my career, I worked in customer service and leadership roles at Citibank, handling escalated complaints with a strong end-to-end mindset. I’ve led teams, coached performance, and strengthened customer satisfaction through root-cause analysis, communication, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer

Current

Freelance

Jan 2023 - Present (3 years 5 months)

Created well-researched, SEO-friendly content across technology, lifestyle, business, and health niches, tailored to client needs and brand voice. Delivered consistently on deadlines with professional, reader-focused writing.

SEO Content Writing Content Strategy Research Copywriting Audience Engagement

Account Manager and Purchasing Manager

ZionEdgeNext-GenITSolutions

Jan 2025 - Feb 2026 (1 year 1 month)

Managed client acquisition through market research, presentations, and marketing promotions while maintaining ongoing client relationships. Oversaw project delivery and troubleshooting for deployed network solutions and prepared billing statements for materials, products, and services.

Client Relationship Management Market Research Sales Presentations Network Troubleshooting Billing Account Management

Account Manager

IMadzSolutions

Apr 2024 - Dec 2024 (8 months)

Identified and engaged potential clients using market research and presentation-based proposals. Managed client relationships, monitored ongoing projects, troubleshot deployed network solutions, and prepared billing statements for project-related materials and services.

Account Management Market Research Sales Proposals Project Management Network Troubleshooting Billing

Sales and Customer Service Manager

Kicksomatic Philippines

May 2022 - Feb 2024 (1 year 9 months)

Managed online sales channels, marketing campaigns, and customer engagement across email, social media, and live chat to drive sales and conversions. Handled order processing and pickups/deliveries, resolved customer inquiries and complaints, and supported loyalty programs and product guidance.

Online Sales Management Customer Service Order Processing Social Media Marketing Email Support Loyalty Program Management Complaint Resolution

Account Manager

ESR Boutique (Canadian)

Jun 2019 - Jan 2021 (1 year 7 months)

Researched prospective customers and ambassadors through Instagram and TikTok and managed follow-ups at appropriate intervals. Replied to inquiries, closed sales, and coordinated with other teams to deliver improved aftersales customer service.

Social Media Sales Market Research Lead Qualification Sales Closing Aftersales

Client Service Officer

Citibank N.A.

Sep 2012 - Nov 2017 (5 years 2 months)

Handled escalated customer complaints end-to-end, including root-cause analysis, resolution, and communication. Coordinated with internal units to improve customer service while managing OneBill and executive complaint handling.

Complaint Resolution Root Cause Analysis Customer Communications Escalation Handling Customer Support Operations