Open to opportunities

Jadelyn Racey

@jadelynracey

Message

Customer success leader driving adoption, retention, and growth.

United States

Message

What I'm looking for

I seek a customer-facing role where I can lead onboarding, drive adoption and retention, coordinate technical integrations, and deliver measurable operational improvements within a collaborative, growth-oriented team.

I am a customer success and account management professional with 10+ years of experience managing enterprise and mid-market clients in SaaS environments, focused on onboarding, adoption strategies, KPI reporting, and technical integrations. I lead QBRs, roadmap reviews, and success planning sessions to drive customer satisfaction, retention, and expansion.

At Klein ISD I managed their CMMS platform across 67 sites and 40,000+ annual work orders, improved system efficiency by 25%, and partnered with technical teams on data feeds, API coordination, and process improvements. I bring strong stakeholder communication, training and enablement experience, and a track record of turning technical initiatives into measurable operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Facilities and Operations Manager

Current

Klein ISD

Apr 2017 - Present (8 years 6 months)

Managed the SchoolDude SaaS platform for 67 sites, overseeing 40,000+ work orders annually and improving system efficiency by 25% through onboarding, integrations, and process improvements. Delivered QBRs, KPI dashboards, and success plans to leadership to drive retention and operational improvements.

SchoolDude Onboarding KPIs Customer Success Process Improvement

Energy Management Specialist

Spring Branch ISD

Apr 2014 - Dec 2016 (2 years 8 months)

Managed enterprise energy programs and coordinated data integrations across EMS/BAS systems; produced data-driven reports and served as primary liaison between stakeholders and vendors for system enhancements and compliance.

Energy Management EMS BAS Integrations Data Analysis Reporting Vendor Management Technical Liaison Presentation

Service Center Representative

Spring Branch ISD

Dec 2012 - Apr 2014 (1 year 4 months)

Provided frontline customer support using cloud-based systems, delivered system training and documentation, and improved service request resolution and user experience.