jade a

Leading end-to-end IT infrastructure and relocation projects across APAC, providing top-level escalation and delivery assurance for financial services firms. Managing multiple workstreams involving system upgrades, hardware rollouts, and cloud implementations.

Led multiple enterprise technology delivery projects simultaneously, coordinating business stakeholders, vendors, engineering teams, and infrastructure workstreams impacting 50,000+ users across 8 business lines across APAC. Implemented MFA solution, achieving a 60% reduction in unauthorized access attempts, and oversaw cloud migration reducing operational costs by 20%.

Led cross-functional technology delivery across multiple product and platform initiatives supporting retail and institutional cryptocurrency trading. Successfully launched the Exchange Mobile Application, increasing retail onboarding by 15%, and delivered platform enhancements contributing to a 22% increase in sales revenue.

Directed end-to-end regulatory transformation initiatives aligning with Global Change Policies and Standards, governing project delivery, deficiencies, risk metrics, and reporting within Agile SDLC environments. Coordinated jurisdiction-specific regulatory reporting changes and facilitated workshops with Compliance, Operations, Technology, and Risk Teams.

Successfully implemented a new Regulatory Compliance Management Program (RCM) globally, remediating business controls and enhancing compliance processes, reducing manual processes by 12%. Led a $2M business implementation project that saved ~$3.5M annually through improved operational efficiencies.

Provided IT consulting services, leveraging technical expertise to support client projects and initiatives.

Launched the Rewards App for credit card users across all digital platforms, enhancing customer engagement. Developed client data retention strategies for retail applications using agile methodologies in SDLC environments, and mentored and trained 50+ resources.

PRINCE2 Practitioner certification is ongoing.

PMP certification is in progress.

ITIL 2011 Foundation certification achieved in December 2017.

PRINCE2 Foundation certification achieved in December 2017.

Bachelor's degree in Electronics and Communication Engineering from the University of Kent, completed in 2016.