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horace User

@horaceuser

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Experienced Project Manager specializing in ICT and digital transformation.

Hong Kong

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What I'm looking for

I am looking for a role that offers leadership opportunities in project management, with a focus on digital transformation and innovative technology solutions.

I am an experienced Project Manager with over 10 years of expertise in leading ICT projects, digital transformation, and the software development lifecycle (SDLC/Agile). My proven ability to manage large-scale IT projects in the Insurance, Banking, and Financial Services sectors has enabled me to ensure successful execution, risk mitigation, and stakeholder alignment.

Throughout my career, I have led significant projects such as the GI Claims Transformation at Blue Cross Insurance, optimizing claims processing through AI-powered automation, and managing the ISO20022 CBPR+ adoption for HSBC Thailand. My focus on cloud optimization and regulatory compliance has consistently enhanced system performance while reducing operational costs.

I thrive in environments that require strong leadership and stakeholder management, having successfully directed cross-functional teams and vendor coordination. My technical skills in Agile methodologies, cloud solutions, and project management tools have been instrumental in driving project success and delivering value to my organizations.

Experience

Work history, roles, and key accomplishments

Senior Project Manager

HSBC

Jan 2023 - Jan 2024 (1 year)

Directed the Thailand ISO20022 CBPR+ transition, ensuring compliance with global banking standards while leading stakeholder coordination and project execution across teams.

Project Management Regulatory Compliance Stakeholder Management Risk Assessment Agile Cross Functional Collaboration

Project Manager

Blue Cross Insurance

Jan 2023 - Jan 2024 (1 year)

Led the GI Claims Transformation project, optimizing claims processing through AI-powered automation and managing cloud migration for enhanced system performance and cost reduction.

Project Management Agile Stakeholder Management Risk Mitigation System Integration

Senior System Management Manager

Bank of East Asia

Jan 2022 - Feb 2022 (1 month)

Oversaw system development for Retail Lending, optimizing platforms for credit cards, loans, and mortgages while leading a team to ensure IT-business alignment.

Team Leadership Business Alignment Project Management Risk Assessment Stakeholder Engagement Requirements Gathering

IT Project Manager

Hang Seng Bank

Jan 2021 - Jan 2022 (1 year)

Delivered mobile banking enhancements, including eLaiSee implementation and OpenAPI integration, while managing Agile development teams and prioritizing sprint goals.

Mobile Banking Agile Project Management OpenAPI Risk Assessment Team Management System Integration

Manager, Portfolio Management

AXA

Jan 2021 - Jan 2022 (1 year)

Managed IT project portfolios, overseeing vendor selection, contract negotiation, and resource allocation while leading process improvements and risk assessments.

Portfolio Management Vendor Selection Contract Negotiation Resource Allocation Risk Assessment Process Improvement Project Management

IT Project Manager

HSBC

Jan 2019 - Jan 2020 (1 year)

Delivered Staff Front End application for Branch/Call Centre across Asia Pacific, collaborating with IT and business units for system upgrades and user testing.

Project Management User Testing Collaboration Requirements Gathering Risk Assessment

Agile Lead/Project Manager

Hang Seng Bank

Jan 2018 - Jan 2019 (1 year)

Managed Insurance application development and Digital Banking projects, leading Agile transformations and coordinating vendor testing and deployment.

Agile Project Management Digital Banking Testing Deployment Insurance Applications

Development Specialist

HSBC

Jan 2011 - Jan 2018 (7 years)

Developed Wealth Management tools for Digital and Branch channels, leading software deployments and ensuring compliance adherence.

Software Development Wealth Management Compliance Deployment Risk Assessment

Business Analyst

HSBC

Jan 2009 - Jan 2011 (2 years)

Conducted business requirements analysis and feasibility studies for IT system upgrades, developing functional specifications and liaising with development teams.

Business Analysis Requirements Gathering feasibility studies Functional Specifications IT Systems Collaboration