Looking for a job

Jacques Coetzee

@jacquescoetzee

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I resolve complex infrastructure incidents across Microsoft, Azure, networks, security, and virtualisation.

South Africa

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What I'm looking for

I'm looking to apply my Tier 3 incident ownership, infrastructure administration, security-first mindset, automation, and site-support experience in a role where I can solve complex problems and deliver durable improvements.

I resolve 40+ weekly Tier 3 incidents across Windows Server, Microsoft 365, Azure, networking, security, and virtualisation environments.

In my current role, I own complex issues through root cause analysis and permanent corrective actions while maintaining 98% SLA compliance. I administer Teams, SharePoint, Exchange Online, Azure AD, Intune, endpoint configurations, and mail infrastructure.

I've supported LAN/VLAN environments, managed switches, firewall estates, Fortinet, MikroTik/RouterOS, VMware, Hyper-V, and backup platforms including Veeam and Acronis. My hands-on work also includes IP CCTV, biometric access control, connected-site infrastructure, and industrial environments.

Earlier, I delivered remote and face-to-face support for 300+ users in hybrid environments. I use PowerShell, Python, and Bash to reduce repetitive work, document solutions, train users, and mentor junior technical staff.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer (Tier 3)

Current

Coetzee

Mar 2021 - Present (5 years 6 months)

Serves as Tier 3 escalation point resolving 40+ weekly incidents across Windows Server, Microsoft 365, and Azure. Owns complex issues through investigation, root cause analysis, and durable corrective actions.