Royner Mora Naranjo

Managed end-to-end payroll operations for a portfolio of 20 companies across Canada, ensuring accurate, timely, and compliant payroll processing. Coordinated payroll inputs, validated employee information, and served as the primary client contact for payroll inquiries and discrepancies.

Provided HR support to employees and managers, specializing in Leave of Absence (LOA) administration and employee case management. Coordinated leave processes, maintained accurate employee records, and partnered with HR and Payroll teams to ensure timely and accurate processing of leave-related transactions.

Provided real-time customer support for banking and payment transactions, resolving issues related to delayed deposits, unauthorized transactions, and payroll discrepancies. Handled sensitive financial information, investigated complex cases, and collaborated with internal teams to ensure timely resolution while maintaining high customer service standards.

Managed payroll processes for a small business, ensuring accurate and timely employee compensation, payroll records, deductions, and monthly reporting. Supported payroll administration and employee inquiries while assisting with accounting activities such as invoicing, vendor payments, and bank reconciliations.

Advanced training in grammar, writing, speaking, and professional English.

Training in Microsoft Office tools, with a focus on Excel and Word.

Technical Diploma in Conversational English, focused on practical English communication.

High School Diploma.