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Jacqueline LaFrance

@jacquelinelafrance

I build digital products and agile workflows that increase client engagement and speed time to value.

United States
Message

What I'm looking for

I'm looking to lead product, digital, and operational improvements where agile delivery, data analysis, and customer feedback can create measurable value.

At Acadia Software / Epicor Software, I manage cross-functional product teams and feature development for a flagship multimillion-dollar project that increased client engagement by 250%.

I've converted software development workflows to agile best practices, reducing client time to value by more than five months per feature and maintaining a two-day user-story cycle time. Previously at Fidelity Investments, I supported a data conversion project, rebuilt reporting in PowerBI, and created Alteryx workflows that saved analyst time.

My earlier work at Sidwell Friends School and Atlas Network combined digital strategy, website redesign, communications, brand management, mobile apps, and paid search. I bring an MBA concentration in Operations and Consulting, with additional focus on Data & Digital Analysis and Sustainable Enterprise.

Experience

Work history, roles, and key accomplishments

AS
Current

Product Manager, Senior Business Analyst

Acadia Software / Epicor Software

Apr 2022 - Present (4 years 5 months)

Converted software development lifecycle to agile best practices, increasing client time to value by over 5 months per feature. Managed cross-functional product teams and delivered user stories with a consistent cycle time of 2 days.

Education

Degrees, certifications, and relevant coursework

University of North Carolina logoUC

University of North Carolina

Master of Business Administration, Business Administration

Activities and societies: STAR Nonprofit Consulting Project Leader – Franklinton Center at BRICKS; Vice President of Finance, Net Impact; Vice President of Pipeline, Carolina Women in Business

Full-Time MBA Program with concentrations in Operations and Consulting, and enrichments in Data & Digital Analysis and Sustainable Enterprise.

American University logoAU

American University

Bachelor of Arts, Print Journalism and History

Activities and societies: Merit Scholarship - Partial Tuition

Bachelor of Arts in Print Journalism and Bachelor of Arts in History, with a Merit Scholarship for partial tuition.

Tech stack

Software and tools used professionally

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