JCJacqueline Covas
@jacquelinecovas
Detail-oriented IT support and accounting professional with 20 years experience.
United StatesWhat I'm looking for
I am a detail-oriented and customer-focused professional with over 20 years of experience in IT support, accounting, and database administration. My unique blend of technical expertise and financial acumen allows me to excel in roles that require operational insight and hands-on problem-solving. I have a proven track record of managing critical systems and supporting diverse user groups, ensuring smooth access to services and troubleshooting various technical issues.
Throughout my career, I have successfully collaborated with executive leadership and cross-functional teams to implement system improvements and enhance operational efficiency. My experience includes full-cycle accounting processes, budgeting, reporting, and audits, alongside technical support in both Windows and macOS environments. I am committed to clear communication and precision under pressure, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Technical Support Assistant / Helpdesk Technician
Temple Beth Am and Rambam Day School
Jun 2022 - Present (3 years 1 month)
Provided daily IT support to staff, students, parents, members, and guests, ensuring smooth access to systems and services. Resolved issues related to login/access, portal navigation, software malfunctions, and hardware failures through various communication channels.
Technical Support Assist./Helpdesk
Temple Beth Am and Rambam Day School
May 2022 - Present (3 years 2 months)
Provided daily IT support to staff, students, parents, members, and guests, resolving issues related to login/access, software malfunctions, and hardware failures. Managed support tickets efficiently by documenting issues, prioritizing requests, and ensuring timely follow-ups.
Accounting Specialist / IT & Systems Support/ Registrar
Dave and Mary Alper Jewish Community Center
Sep 2000 - Present (24 years 10 months)
Managed full-cycle AP/AR, maintained general ledger, and supported bank reconciliations. Served as CCC lead administrator, creating users, managing permissions, and training staff.
Accounting / IT Admin/ Registrar
Dave and Mary Alper Jewish Community Center
Aug 2000 - Jun 2022 (21 years 10 months)
Managed full-cycle AP/AR, maintained general ledger, and supported bank reconciliations. Served as lead administrator for CCC, creating users, managing permissions, and training staff.
Account Executive / Administrative Assistant
CompUSA Corporate
Oct 1997 - Present (27 years 9 months)
Managed client accounts and provided administrative support. Assisted with various office tasks and ensured smooth operations.
Sales Manager – Appliances and Computers
Circuit City
Jan 1996 - Present (29 years 6 months)
Managed sales operations for appliances and computers, ensuring customer satisfaction and achieving sales targets. Oversaw inventory and provided product expertise to customers.
Education
Degrees, certifications, and relevant coursework
UFUniversity of Florida
Bachelor of Science, Psychology
1989 - 1994
Completed a Bachelor of Science in Psychology. Focused on core psychological principles and research methodologies.
MCMiami-Dade Community College
Associate of Arts, Psychology
1987 - 1989
Obtained an Associate of Arts in Psychology. Developed foundational knowledge in psychological concepts.
Miami Sunset Senior High School
High School Diploma, General Studies
1984 - 1987
Graduated with a High School Diploma. Completed general education requirements.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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