Riley Iscoff
@rileyiscoff
IT support specialist with a focus on client communication and troubleshooting.
What I'm looking for
I'm an IT support specialist with extensive experience in troubleshooting and client interaction. Currently, I deliver frontline IT support for high-security commercial sites, ensuring seamless operations by addressing access control systems and connectivity issues. My proactive approach has led to a significant reduction in downtime, enhancing user functionality and satisfaction.
My background includes managing CRM systems and supporting SaaS sales campaigns, where I honed my skills in data management and technical support. I have a knack for translating complex technical issues into clear, actionable steps for users, which has earned me recognition from management for my communication skills. I am committed to continuous learning, currently pursuing my CompTIA A+ certification to further enhance my technical expertise.
Experience
Work history, roles, and key accomplishments
Technical Operations Support
Security Industry Specialists
Apr 2025 - Present (3 months)
Delivered frontline IT support across a portfolio of high-security commercial sites, responding to real-time issues with access control systems, WiFi connectivity, and device setup. Conducted proactive maintenance and troubleshooting for mobile devices, on-site tablets, and badge systems, identifying common access point failures and reimaging malfunctioning equipment to restore user functionality.
IT Support Trainee
AlwaysHired
Feb 2019 - Present (6 years 5 months)
Completed a 400+ hour immersive bootcamp designed to simulate live SaaS environments, with hands-on training in Salesforce, HubSpot, Outreach, LeadIQ, and basic helpdesk workflows. Participated in mock troubleshooting scenarios covering login issues, dashboard misconfigurations, email deliverability errors, and prospect data inconsistencies.
Salesforce Support Associate
Polycom
Jun 2017 - Present (8 years 1 month)
Supported an enterprise-focused SaaS sales campaign by managing CRM records, enriching contact data, and segmenting prospect lists using tools like Salesforce, Outreach.io, and LeadIQ. Built custom reporting dashboards in Salesforce to monitor campaign pipeline, lead status changes, and call performance KPIs, enabling leadership to make agile adjustments to territory and rep assignments.
Education
Degrees, certifications, and relevant coursework
Manteca High
High School Diploma, General Studies
Obtained a High School Diploma from Manteca High in Manteca, CA. Completed all required coursework and graduated in April 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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