Open to opportunities

Riley Iscoff

@rileyiscoff

Message

IT support specialist with a focus on client communication and troubleshooting.

United States

Message

What I'm looking for

I am looking for a role that values client communication and offers opportunities for growth in IT support.

I'm an IT support specialist with extensive experience in troubleshooting and client interaction. Currently, I deliver frontline IT support for high-security commercial sites, ensuring seamless operations by addressing access control systems and connectivity issues. My proactive approach has led to a significant reduction in downtime, enhancing user functionality and satisfaction.

My background includes managing CRM systems and supporting SaaS sales campaigns, where I honed my skills in data management and technical support. I have a knack for translating complex technical issues into clear, actionable steps for users, which has earned me recognition from management for my communication skills. I am committed to continuous learning, currently pursuing my CompTIA A+ certification to further enhance my technical expertise.

Experience

Work history, roles, and key accomplishments

Current

Technical Operations Support

Current

Security Industry Specialists

Apr 2025 - Present (3 months)

Delivered frontline IT support across a portfolio of high-security commercial sites, responding to real-time issues with access control systems, WiFi connectivity, and device setup. Conducted proactive maintenance and troubleshooting for mobile devices, on-site tablets, and badge systems, identifying common access point failures and reimaging malfunctioning equipment to restore user functionality.

Zendesk Access Control Mobile Device Management Technical Documentation Root Cause Analysis

IT Support Trainee

AlwaysHired

Feb 2019 - Present (6 years 5 months)

Completed a 400+ hour immersive bootcamp designed to simulate live SaaS environments, with hands-on training in Salesforce, HubSpot, Outreach, LeadIQ, and basic helpdesk workflows. Participated in mock troubleshooting scenarios covering login issues, dashboard misconfigurations, email deliverability errors, and prospect data inconsistencies.

Salesforce HubSpot Outreach LeadIQ Salesforce Configuration User Access Troubleshooting Technical Documentation SOP Development

Salesforce Support Associate

Polycom

Jun 2017 - Present (8 years 1 month)

Supported an enterprise-focused SaaS sales campaign by managing CRM records, enriching contact data, and segmenting prospect lists using tools like Salesforce, Outreach.io, and LeadIQ. Built custom reporting dashboards in Salesforce to monitor campaign pipeline, lead status changes, and call performance KPIs, enabling leadership to make agile adjustments to territory and rep assignments.