Christine Pocsi

I am a dedicated Application Support Specialist with nearly a decade of experience in troubleshooting, system monitoring, and incident management. My career has been marked by a commitment to high productivity and effective task completion, ensuring optimal application performance for users. I excel in problem-solving and communication, leveraging these skills to address technical challenges while supporting users' needs effectively.

Throughout my tenure at Valley National Bancorp, I developed training materials and conducted sessions on hardware and software usage, which significantly improved user experience. My role involved collaborating with cross-functional teams on product development initiatives and providing go-live support during critical activation periods. I take pride in creating detailed technical documentation, which has proven invaluable for ongoing support and training.

My previous positions as a System Administrator and Network System Administrator II have equipped me with a robust technical foundation, allowing me to manage servers across multiple platforms and ensure high availability and performance. I am passionate about continuous learning and am currently authoring a book, which reflects my commitment to personal and professional growth.