Open to opportunities

Heather Binienda

@heatherbinienda

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Experienced IT Support Specialist with over 20 years in technology.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in IT support.

I am an IT Support Specialist with over 20 years of successful experience in diverse environments. My expertise lies in providing comprehensive help desk support, troubleshooting, installations, and maintenance of various software and hardware systems. I have a proven track record of working effectively both independently and as part of a team, ensuring that technology is seamlessly integrated into educational settings.

Throughout my career, I have developed strong communication and human relations skills, allowing me to convey technical concepts to non-technical audiences clearly. My role at Shrewsbury Public Schools has honed my ability to manage multiple priorities in a fast-paced environment while maintaining a focus on customer service and user satisfaction. I am dedicated to leveraging my extensive knowledge to enhance technology use in educational settings and support the needs of both staff and students.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Shrewsbury Public Schools

Jan 2014 - Present (11 years 6 months)

Provided comprehensive IT support to educators and staff, ensuring seamless technology integration in classrooms. Managed and maintained a wide range of hardware and software, including laptops, tablets, printers, and projectors.

Hardware MacOS Microsoft Office Google Suite Troubleshooting Inventory Management Active Directory Customer Service Technical Support

Helpdesk Support Specialist

Bowditch & Dewey, LLP

Jan 2006 - Present (19 years 6 months)

Served as the primary point of contact for desktop and workgroup-related issues in a 75-user environment. Troubleshot and resolved technical problems related to Windows NT, MS Office, email, and internet connections.

Troubleshooting Windows NT MS Office Email Support System Security Technical Support Customer Service

Legal Secretary, Litigation

Bowditch & Dewey, LLP

Jan 2001 - Present (24 years 6 months)

Prepared correspondence, memoranda, legal forms, and pleadings for litigation. Managed filing systems and scheduled travel arrangements, maintaining extensive client and attorney contact.

Client Relations Administrative Support Legal Research Time Management

Senior Secretary

Blue Cross Blue Shield of Florida

Jan 2000 - Present (25 years 6 months)

Supported the Director and Staff of the Corporate Data Project Team, managing personal calendars and researching ad-hoc data. Maintained weekly reports and performed various administrative tasks.

Administrative Support Calendar Management Research Corporate Communications Microsoft Office Time Management Organizational Skills

Senior Secretary

Biogen, Inc.

Jan 1998 - Present (27 years 6 months)

Managed multiple personal calendars and supported the Director and Staff of the Analytical Development and Quality Control Department. Organized meetings and processed various departmental documents.

Calendar Management Administrative Support Meeting Coordination Document Processing Travel Coordination Microsoft Office Communication Organizational Skills Quality Control

Office Manager

Clifford & Rano Associates

Jan 1993 - Present (32 years 6 months)

Supported two Financial Planning Advisors, facilitating communication between clients and Mutual Fund companies. Handled client disputes, managed investment transactions, and processed various investment types.

Financial Planning Client Communication Dispute Resolution Office Management Administrative Support Mutual Funds Customer Service

Education

Degrees, certifications, and relevant coursework

Northeastern University

Certificate in Paralegal Studies, Paralegal Studies

Completed a comprehensive program in paralegal studies, gaining expertise in legal research, document preparation, and various aspects of legal practice. Developed strong analytical and organizational skills essential for supporting legal professionals.

Worcester State College

Coursework, Speech Pathology/Liberal Arts

Undertook coursework in Speech Pathology and Liberal Arts, focusing on communication sciences and a broad range of humanities and social sciences. Developed critical thinking and interdisciplinary knowledge.

Becker College

Coursework, Occupational Therapy

Completed coursework in Occupational Therapy, gaining foundational knowledge in therapeutic practices and patient care. Focused on understanding human anatomy, physiology, and rehabilitation techniques.