Heather BiniendaHB
Open to opportunities

Heather Binienda

@heatherbinienda

Experienced IT Support Specialist with over 20 years in technology.

United States
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in IT support.

I am an IT Support Specialist with over 20 years of successful experience in diverse environments. My expertise lies in providing comprehensive help desk support, troubleshooting, installations, and maintenance of various software and hardware systems. I have a proven track record of working effectively both independently and as part of a team, ensuring that technology is seamlessly integrated into educational settings.

Throughout my career, I have developed strong communication and human relations skills, allowing me to convey technical concepts to non-technical audiences clearly. My role at Shrewsbury Public Schools has honed my ability to manage multiple priorities in a fast-paced environment while maintaining a focus on customer service and user satisfaction. I am dedicated to leveraging my extensive knowledge to enhance technology use in educational settings and support the needs of both staff and students.

Experience

Work history, roles, and key accomplishments

BL

Legal Secretary, Litigation

Bowditch & Dewey, LLP

Jan 2001 - Present (24 years 6 months)

Prepared correspondence, memoranda, legal forms, and pleadings for litigation. Managed filing systems and scheduled travel arrangements, maintaining extensive client and attorney contact.

Education

Degrees, certifications, and relevant coursework

Northeastern University logoNU

Northeastern University

Certificate in Paralegal Studies, Paralegal Studies

Completed a comprehensive program in paralegal studies, gaining expertise in legal research, document preparation, and various aspects of legal practice. Developed strong analytical and organizational skills essential for supporting legal professionals.

WC

Worcester State College

Coursework, Speech Pathology/Liberal Arts

Undertook coursework in Speech Pathology and Liberal Arts, focusing on communication sciences and a broad range of humanities and social sciences. Developed critical thinking and interdisciplinary knowledge.

BC

Becker College

Coursework, Occupational Therapy

Completed coursework in Occupational Therapy, gaining foundational knowledge in therapeutic practices and patient care. Focused on understanding human anatomy, physiology, and rehabilitation techniques.

Tech stack

Software and tools used professionally

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