Jacob Sanchez

Led a team of 5 shopkeepers and maintained exceptional service standards in a destination retail environment. Designed shopkeeper development programming, improved operational efficiency with standardized closing procedures, and supported retail location opening tasks.

Owned a high-volume pipeline of 500+ monthly leads for group travel bookings and maintained zero customer escalations over three years through expectation-setting and policy education. Outperformed attachment benchmarks for insurance and flights and improved onboarding and communication using outreach cadences and a centralized messaging library.

Led 20+ client experiences involving community engagement events and international group travel. Managed vendors for events and bookings, adapted client-owned digital media across web, mail, and social channels, and planned omnichannel campaigns to expand audience reach.

Supported employee experience and HR operations by adapting employee policies for compliance and equity/inclusion and formalizing job descriptions and essential job functions. Helped build hiring processes and managed internal engagement and office operations including online presence updates and event planning.

Tracked website traffic and email campaign metrics to produce ROI reports for decision-makers. Coordinated lead handoffs, maintained HubSpot CRM data accuracy for a B2B SaaS startup, and edited/proofread blog posts for inbound lead generation.

Selected and oversaw executive leadership for the university yearbook and newspaper organizations while supporting a digital-first publishing strategy. Contributed to improving timeliness and reach of publications.

Coordinated equipment and logistics for a weekly live TV program in a fast-paced broadcast environment. Ensured reliable content delivery for the broadcast.

Allocated a $650K annual programming budget to 50+ student organizations and implemented a standardized procedure for evaluating annual operating budgets. Partnered with the VP of Finance to advance sustainability initiatives and influence operational improvements to campus infrastructure.

Trained a team of three interns to improve community outreach skills through phone and in-person interactions. Planned and executed candidate meet-and-greet events and made weekly household contacts during the election cycle.

Earned a Bachelor of Science in Business Administration with a Management concentration from Trinity University.