Jacob Navarrette

My career in customer service and sales started from the ground up. I began as a front line representative and built my way into leadership through consistent performance, dedication, and a genuine passion for people. That journey has taken me across multiple industries and roles, each one adding a new layer to who I am as a professional.

I spent several years at Afni Inc as a Production Coach, overseeing a team of 20 agents in a high-volume call center environment. I was responsible for daily operations, performance coaching, onboarding new team members, and developing the kind of accountability culture where people felt supported and challenged at the same time. That role taught me how to lead with both structure and empathy.

From there I moved into a Help Desk Supervisor role at Verifone, where I managed daily operations, served as the communication bridge between my team and business partners, and handled escalations end to end. I then transitioned into a Sales Trainer role at Progrexion where I designed and delivered training programs focused on objection handling, closing techniques, and building client relationships.

Most recently I served as an Account Manager at Fagron, a pharmaceutical compounding company, where I managed a portfolio of 100+ accounts including compounding pharmacies and veterinary clients. I developed deep product knowledge in active pharmaceutical ingredients, chemical compounds, compounding supplies, and specialized equipment, while building long term relationships and consistently exceeding sales targets.

I am currently a Business Development Representative at the Better Business Bureau, where I engage local business owners, deliver consultative presentations, build community relationships, and represent the organization at networking events across Tucson.

What drives me most at this point in my career is the opportunity to share what I have learned with a team. I have been the new hire who needed guidance, the front line rep grinding toward goals, and the leader responsible for other people's growth. That full circle experience gives me a perspective that I believe makes me a stronger coach, mentor, and manager. I do not just want to perform, I want to help the people around me perform at their best.

My professional interests center on sales leadership, business development, team development, and building cultures where accountability and support go hand in hand. I am also personally passionate about financial independence, community service, and continuous learning. Values that carry directly into how I show up at work every day.