Jacob Marshall

I am a Director of Business Operations and generalist with over six years of experience delivering operational efficiency, customer-focused solutions, and Web3 initiatives. I specialize in aligning founding teams with engineering, design, and partners to turn strategic vision into measurable outcomes.

At Superfeel Inc I constructed an AI-driven knowledge capture system, designed pipelines for AI voice analysis and voice cloning, and led customer-facing AI delivery projects translating client requirements into product specifications.

I have a track record of improving dashboard processing speed by 50% and reducing onboarding time by 30% through structured knowledge capture and real-time operational enhancements. Previously I elevated operational productivity by 35% at CUB3 Inc by owning end-to-end processes across marketing, sales, QA, HR, and finance.

My background includes investment risk and operational roles at Rathbone Brothers and Bank of America Merrill Lynch, where I implemented reporting dashboards, reviewed P&L and managed FX option settlements. I am seeking roles that leverage my operational management, strategic initiatives and Web3 experience to streamline operations and support growth.