Open to opportunities

Hasnain Ali

@hasnainali1

Message

I drive operational excellence and scale customer-focused business operations.

United Kingdom

Message

What I'm looking for

I seek a senior operations role in a high-growth, customer-focused company where I can scale global teams, automate processes, partner with leadership on strategy and finance, and drive measurable retention and efficiency improvements.

I am a strategic and execution-focused Business Operations leader with 9+ years of experience driving operational excellence, scaling systems, and leading company-wide initiatives across high-growth startups.

At my current role I lead Business Operations, Strategy, Customer Success, and Account Management, building global CS teams, launching an offshore office, and hiring 150+ people in a quarter while defining KPIs and lifecycle processes to reduce churn.

I founded and scaled a food business, delivering major cost savings and rapid revenue growth through product innovation and B2B partnerships, and I have led strategic initiatives expanding product lines and entering new markets as a consultant.

I partner closely with executive leadership on financial planning, investor relations, and governance, and I build automation and AI-powered workflows using tools like Zapier, Asana, Notion, OpenAI, Vapi, and Juicebox.ai to boost capacity and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Business Operations and Strategy Manager

Current

Glow Insurance

Sep 2023 - Present (1 year 11 months)

Lead Business Operations and Customer Success, built and scaled global CS/AM teams, hired 150+ staff and launched an offshore office; automated billing and onboarding workflows to boost team capacity 60% and onboarding efficiency 50%+, contributing to a $22.5M Series A.

VAPI Customer Success Account Management Process Automation Scaling Teams KPI Design Hiring Investor Relations Juicebox AI Vapi

Business Operations Specialist

Glow Insurance

May 2022 - Aug 2023 (1 year 3 months)

Partnered with the CEO to define KPIs and deploy Asana/Notion; implemented automations (Zapier) that reduced certificate generation time ~70% and commission processing time ~60%, improving operational governance and scalability.

Process Automation Asana Notion Zapier KPIs Project Management Sales Operations Data Analysis

Founder and CEO

EAT Foods

Aug 2019 - Aug 2021 (2 years)

Founded EAT Foods, delivering 45% month-over-month revenue growth within two months and a 67% reduction in production costs; secured a major B2B partnership and drove 140% revenue growth in Q1 while increasing MRR 75%.

entrepreneurship Revenue Partnership Development Operations Management Strategic Planning

Assistant Manager

Bank AL Habib Limited

Sep 2016 - Jul 2019 (2 years 10 months)

Co-managed a PKR 33 billion asset portfolio, supporting portfolio performance, risk controls, and compliance to maintain financial stability.

Asset Management Portfolio Management Risk Management Financial Analysis Compliance Stakeholder Management

Research Associate

UBL Fund Managers Limited

Jun 2015 - Aug 2015 (2 months)

Supported fund research and investment analysis during internship, producing financial reports and data-driven recommendations to aid portfolio decisions.

Research Financial Analysis Excel Data Analysis Reporting Investment Analysis