Open to opportunities

jacob kiprop

@jacobkiprop

Message

Executive Virtual Assistant driving operational efficiency and founder productivity.

Kenya

Message

What I'm looking for

I seek remote roles supporting founders or leadership where I can optimize operations, reduce executive workload, and build systems for scalable customer and logistics operations.

I am an Executive Assistant and Operations Partner with over three years supporting U.S.-based founders in fully remote environments, focused on turning operational chaos into structured systems that boost executive productivity.

I reclaim executive time through structured calendar management, inbox prioritization, and task systems—recently restoring 8–10 hours per week and increasing a founder's strategic capacity by 30%.

I drive customer operations improvements, maintaining an 85–90% first-contact resolution while handling 40–60 daily client interactions and reducing shipment follow-ups by 25% through proactive tracking and communication workflows.

I build and maintain digital infrastructure and documentation for scale, including WordPress e-commerce sites and centralized customer records, and I prioritize confidentiality, accuracy, and operational visibility to enable faster, data-driven decisions.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Kennick Logistics LLC

May 2025 - Present (1 year 1 month)

Supported the founder of an early-stage U.S. logistics startup, restructuring calendar and inbox workflows to increase founder strategic capacity by 30% and reclaim 8–10 hours/week. Implemented proactive shipment tracking and client update systems that reduced follow-ups by 25% and maintained 85–90% first-contact resolution across 40–60 daily interactions.

Executive Support Calendar Management Customer Operations Shipment Tracking Workflow Optimization Google Workspace Workflows

Website Administrator

Kurgline Online Shop

Mar 2022 - Dec 2024 (2 years 9 months)

Built and administered the WordPress e-commerce site, managing hosting, product listings, and site architecture while implementing digital filing systems that sustained 98%+ data accuracy and improved task completion consistency by 30%.

WordPress Website Administration Hosting Product Listing Digital Filing Systems Workflow Automation

Virtual Operations Manager

Kurgline Online Shop

Mar 2022 - Dec 2024 (2 years 9 months)

Led virtual operations and executive support for a founder-led e-commerce business, increasing workflow efficiency 30% and improving response time by 50% through structured task tracking and multi-channel communication workflows. Maintained 100% accurate digital documentation and reduced customer complaints via proactive order-tracking communications.

E Commerce Operations Customer Support Task Management WordPress