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Jacob Campbell

@jacobcampbell2

I translate enterprise lending technology into scalable business workflows and outcomes.

At Delta Community Credit Union, I serve as the primary business-facing consultant for enterprise lending and servicing platforms used by 600+ people across 10+ departments. I lead discovery, design scalable workflows, and deliver tailored solution recommendations to business leaders.

I coordinate implementations, releases, UAT, and post-go-live support while driving platform enhancements that reduce manual effort and improve adoption. My background also includes Salesforce reporting improvements, executive-facing customer experience workflows, team training, and escalation management.

Experience

Work history, roles, and key accomplishments

Current

Systems Administrator | Enterprise Solutions & Consulting

Current

Delta Community Credit Union

Aug 2023 - Present (3 years 2 months)

Serve as the primary business-facing consultant for enterprise lending and servicing platforms supporting 600+ users across 10+ departments. Lead discovery sessions, requirements gathering, and tailored demonstrations to align technology with operational objectives.

Travel Client Services Specialist

Delta Community Credit Union

Sep 2021 - Jul 2023 (1 year 10 months)

Conducted consultative discovery conversations to understand member goals and deliver tailored recommendations. Mentored and trained 15+ new team members on discovery techniques, product knowledge, and conflict resolution.

Consultative Selling Discovery Mentorship Training Conflict Resolution Escalation Management

Guest Services Supervisor

The Tennessean Luxury Hotel

Jul 2019 - Aug 2021 (2 years 1 month)

Served as final escalation authority for complex guest issues, balancing customer expectations with operational constraints. Supervised and coached a team of 20 frontline employees on service standards and conflict resolution.

Supervision Coaching Conflict Resolution Customer Service Escalation Management

Administration & Hospitality Intern

Cirrus Aircraft

May 2018 - Aug 2018 (3 months)

Improved Salesforce reporting and data structure to increase executive visibility into customer interactions. Partnered with executive leadership to develop a Customer Experience Playbook establishing standardized service expectations and workflows.

Salesforce Reporting Data Structures Customer Experience Process Improvement