At Accenture Technology, I gathered enterprise business requirements and translated them into system designs aligned with operational goals and IT service workflows. I evaluated solution options and recommended cost-effective approaches.
I created process flow diagrams, storyboarding artifacts, and use case documentation in Visio to support requirements validation, knowledge base development, and stakeholder signoff. I also worked with IT, finance, and CRM teams to integrate solutions into existing systems.
At Dell Federal Contracts, I managed order processing and business system transactions for federal contracts across Oracle and JD Edwards environments. I documented process flows and system impacts and maintained records and reporting in SharePoint.
In the United States Army, I provided front-line support for personnel systems and user requests, including Windows troubleshooting, account access, and remote access. I tracked service desk tickets and created knowledge base articles and troubleshooting guides.
