Jackson MUTONI
@jacksonmutoni
Bilingual customer support professional delivering accurate records, calm escalations, and exceptional client service.
CanadaWhat I'm looking for
I’m a bilingual (English/French) customer service and administrative professional with experience in fast-paced call centers and hospitality front-desk environments. I’m known for providing excellent customer service, maintaining accurate records, and supporting daily operations with professionalism and a focus on customer satisfaction.
In my roles, I handled inbound calls and emails, used active listening to identify issues efficiently and help reduce AHT, and updated and verified customer information with high accuracy in internal databases/CRM systems. I also managed escalations and de-escalated difficult situations, supported billing inquiries and service troubleshooting, and used Excel tracking sheets to support reporting and data monitoring.
Experience
Work history, roles, and key accomplishments
Provided high-quality customer service in a fast-paced call center environment and followed food safety standards. Handled escalations professionally and de-escalated difficult situations while maintaining strong performance metrics.
Customer Service Representative
Sydney Call Center
May 2023 - Nov 2024 (1 year 6 months)
Responded to inbound calls and emails with accurate customer information and delivered empathetic, professional support. Updated and verified customer records with high accuracy and collaborated with team members to confirm client data and support workflows.
Call Center Agent
Bell
Oct 2018 - Aug 2022 (3 years 10 months)
Served as the first point of contact for phone and email inquiries, providing timely solutions and building customer relationships. Managed customer information in internal databases/CRM systems, supported billing inquiries and troubleshooting, and maintained Excel tracking for reporting.
Education
Degrees, certifications, and relevant coursework
Jackson hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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