Ryan Caplinger
@ryancaplinger
I build federal HR technology, automation, dashboards, and AI knowledge tools.
United StatesWhat I'm looking for
I've delivered enterprise technology solutions for the U.S. Department of the Treasury for more than 10 years, combining HR operations with systems development, automation, analytics, and technology adoption.
In my current HR Specialist role, I architected SharePoint knowledge portals, executive dashboards, and a custom GPT-powered knowledge assistant supporting HR policy research and guidance across 20+ federal organizations.
I build KPI dashboards and analytics pipelines that turn operational data into executive insights, and I lead enhancement projects across ServiceNow, SharePoint, and enterprise HR platforms. I also design training, SOPs, and learning resources for 500+ employees to improve adoption and reduce support burden.
My foundation includes network engineering, SQL reporting, Microsoft 365, process automation, systems testing, and digital transformation. I'm an active CompTIA Network+ certified professional who enjoys translating operational needs into practical, scalable technology improvements.
Experience
Work history, roles, and key accomplishments
Human Resources Specialist
U.S. Department of the Treasury
Sep 2020 - Present (6 years)
Architected and deployed SharePoint knowledge portals, executive dashboards, and a custom GPT-powered knowledge assistant that streamlined HR policy research and improved team productivity. Led enterprise technology adoption, process automation, and data analytics initiatives, and managed over 50 active federal FECA cases with monthly and quarterly reporting.
Human Resources Specialist (Detail)
U.S. Department of the Treasury
Jan 2025 - Sep 2025 (8 months)
Led enterprise program assessments to identify technology gaps and operational risks, delivering findings and recommendations to senior leadership. Developed reporting dashboards and executive presentations, and led implementation of HR technology solutions.
Human Resources Assistant
U.S. Department of the Treasury
Jul 2018 - Sep 2020 (2 years 2 months)
Provided end-user training and hands-on support for enterprise HR systems and business processes. Contributed to technology and process improvement initiatives by testing system enhancements and documenting workflows.
Office Automation Clerk
Bureau of the Fiscal Service
Nov 2015 - Jul 2018 (2 years 8 months)
Supported enterprise technology initiatives through systems testing, reporting, automation, technical documentation, and end-user support. Developed reporting tools and streamlined administrative workflows using Microsoft technologies.
Education
Degrees, certifications, and relevant coursework
West Virginia University at Parkersburg
Bachelor of Science, Applied Technology – Network Engineering
2016 - 2018
Pursued a Bachelor of Science in Applied Technology with a focus on Network Engineering.
West Virginia University at Parkersburg
Associate of Applied Science, Computer Information Technology
2013 - 2016
Earned an Associate of Applied Science in Computer Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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