Looking for a job

Jeniffer Mwathani

@jeniffermwathani

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I manage accurate health records, patient reception, insurance claims, and customer support in healthcare settings.

Kenya

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What I'm looking for

I'm looking for a healthcare administration or health records role where I can support accurate patient information, efficient front-office services, claims processing, and respectful customer care.

I've supported patient-facing healthcare operations at Bliss Hospital Emali, Pandya Memorial Hospital, and Lenson Medical and Laboratory Clinic, managing records, registrations, appointments, billing, and enquiries.

At Bliss Hospital Emali, I collected and validated health data using DHIS2, performed data-quality checks, and compiled operational reports. I also guided healthcare staff on data collection and reporting while protecting confidential information.

At Pandya Memorial Hospital, I registered and admitted patients, verified insurance details, generated invoices, and processed SHA, Minet, and private insurance claims. I followed up on outstanding claims and helped keep front-office operations running smoothly.

Most recently, I handled inbound enquiries for UK-based clients at CCI Kenya, maintaining accurate CRM records, resolving concerns, and consistently meeting quality and performance targets.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Kenya

Jan 2026 - May 2026 (4 months)

Handled inbound customer inquiries for UK-based clients, resolved concerns, and maintained accurate records using CRM systems. Met quality assurance and performance targets consistently.

CRM Customer Service Problem Solving Active Listening Communication Skills

Health Records Officer

Bliss Hospital Emali

Feb 2025 - Nov 2025 (9 months)

Collected, recorded, and managed health information accurately and confidentially. Compiled weekly, monthly, and quarterly reports and provided technical support on data collection procedures.

DHIS2 Data Entry Data Quality Medical Records Confidentiality Reporting

Health Records Officer

Pandya Memorial Hospital

Sep 2024 - Jan 2025 (4 months)

Registered and admitted patients, verified insurance information, and processed insurance claims. Maintained confidential patient records and supported front-office operations.

Patient Registration Insurance Claims SHA Minet Medical Records Front Office

Cashier and Receptionist

Lenson Medical and Laboratory Clinic

Mar 2024 - Aug 2024 (5 months)

Welcomed patients, managed appointment scheduling, and handled billing and cash transactions. Maintained a professional and welcoming environment while supporting daily operations.

Reception Appointment Scheduling Billing Cash Handling Customer Service

Health Records Intern

Tharaka District Hospital

Mar 2022 - May 2022 (2 months)

Registered patients, scheduled appointments, and managed medical records. Updated bed bureau reports and captured health service data from various departments.

Medical Records Patient Registration Data Entry Bed Bureau

Health Records Intern

Nanyuki Teaching and Referral Hospital

Sep 2021 - Dec 2021 (3 months)

Booked appointments for special clinics and consultants, received and registered patients, and stored and retrieved medical records. Updated the bed bureau and captured patient data.

Appointment Scheduling Patient Registration Medical Records Bed Bureau Data Entry