Open to opportunities

Shelvin Makokha

@shelvinmakokha

Message

Administrative professional delivering accurate records, billing support, and front-desk coordination.

Kenya

Message

What I'm looking for

I’m seeking an Executive Assistant, Virtual Assistant, or Data Entry role where I can bring accuracy, discretion, and dependable front-to-back support to business or healthcare teams—handling records, scheduling, and data with minimal oversight.

I’m a detail-oriented administrative professional with over 2 years of experience across healthcare and business settings in Nairobi. I’m trusted for accuracy, discretion, and reliability while supporting day-to-day operations with minimal oversight.

In my current Receptionist role at Juja Road Hospital, I coordinate front-of-house activity for high visitor volumes, capture demographic and encounter data in the HIS, and support billing workflows. I also manage appointment calendars, validate insurance eligibility per visit, and administer Smart, Slade, and SHA insurance claims to help ensure timely payments.

Previously, I strengthened records accuracy and information flow as a Records and Information Officer, including digitising approximately 600 paper-based health records over three months. I focus on cross-verification, confidentiality, and efficient filing so teams can retrieve information quickly and make informed decisions.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Juja Road Hospital

Jan 2025 - Present (1 year 6 months)

Served as the primary reception point for coordinating patient flow and administrative scheduling across outpatient, admissions, and financial units. Managed patient HIS data capture, point-of-service co-payments, appointment calendar coordination, and Smart/Slade/SHA insurance claim processing.

Records Management Data Entry Hospital Information Systems Smart Insurance Claims Slade Insurance Claims SHA EClaims Portal Document Verification Confidentiality Customer Service Billing Support Insurance Processing SMARTS SLADE SHA Appointment Scheduling Calendar Management Insurance Eligibility Verification

Receptionist - Customer Service

Sema Naturals

Jul 2024 - Oct 2024 (3 months)

Coordinated omnichannel correspondence and front-of-house operations for a natural skincare business. Managed customer enquiries, triaged grievances, maintained CRM data integrity, and produced daily engagement reports.

Client Record Updates Data Integrity Customer Service Client Communication Complaint Resolution Data Verification Report Preparation Multitasking Time Management

Records and Information Officer

St. Scholastica Uzima Hospital

Apr 2024 - Jul 2024 (3 months)

Retrieved and distributed patient files daily to support intake and consultation processes. Entered and cross-verified records in the hospital information system, led document digitisation of paper records into the electronic system, and restructured filing to improve retrieval efficiency.

Data Quality Assurance Information Retrieval Records Management Medical records retrieval Data Entry Data Verification Hospital Information Systems File Management File Restructuring Workflow Coordination Confidentiality

Health Records and Information Officer

Kenyatta National Hospital

Sep 2022 - Dec 2022 (3 months)

Verified patient demographics and medical data against primary documentation and resolved discrepancies. Updated patient profiles, maintained data confidentiality, and supported clinical decision-making by synthesising patient reports and case summaries.