Jackline Mwelu
@jacklinemwelu
Network Support Engineer with strong Windows Server, DNS/Active Directory, and network security expertise for reliable IT infrastructure.
KenyaWhat I'm looking for
I’m a Network Support Engineer with a strong technical networking background and a track record of troubleshooting and supporting both internal and external customers. I clearly explain technical issues to non-technical colleagues and handle multiple tasks independently and simultaneously.
Since 2015, I’ve managed network operations by troubleshooting TCP/IP, HTTPS, SSH, DNS, LAN and WAN, and supporting Cisco and MikroTik routers, along with firewalls (Sophos, Cyberoam) and Linux-based servers. I use monitoring and helpdesk workflows (Whatsup network monitoring tool, ET/BWMGR bandwidth manager, and osTicket) to ensure timely issue resolution and escalation.
Previously, as an IT Support Assistance (2014–2015), I supported factory IT systems including network management, backups, antivirus updating, and server/terminal equipment troubleshooting. I also assisted in designing and deploying factory networks (LAN and WiFi, Internet and Intranet), contributing to network installation covering 100 workstations, 50 printers, and 4 communication rooms within 3 weeks.
Experience
Work history, roles, and key accomplishments
Network Support Engineer
MyISP Limited
Jun 2015 - Present (11 years 1 month)
Troubleshoots network issues for internal and external customers and supports network infrastructure including routers, firewalls, and Linux-based servers. Handles network monitoring, helpdesk support (osTicket), network management, and ensures security and upgrades remain up to date.
IT Support Assistance
Impala Glass Industries Limited
May 2014 - Jun 2015 (1 year 1 month)
Assisted in managing factory IT systems, including the Pastel accounting system, network management, inventories, payroll, website, and device maintenance. Performed data backups and antivirus updates, deployed and maintained factory LAN/Wi-Fi/internet, and troubleshot computer, software, and hardware issues.
Education
Degrees, certifications, and relevant coursework
Railway Training Institute
Diploma in Telecommunications Engineering, Telecommunications Engineering
2009 - 2011
Grade: Pass
Earned a Diploma in Telecommunications Engineering at Railway Training Institute from 2009 to 2011.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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