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@thomasonsongo
I am an IT support professional focused on networking, systems administration, and customer-driven technical solutions.
KenyaI am an IT professional with two years' hands-on experience in IT support, network installation and systems administration. I have managed Xsense cold-chain systems, performed IP PBX installations, bandwidth management and network monitoring to ensure uptime and client satisfaction.
I bring a client-driven mindset, strong troubleshooting skills and familiarity with CCNA-level networking, virtualization and database management. I'm eager to contribute to projects that require problem solving, teamwork and implementation of robust IT solutions.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
ICEA Lion Group
May 2018 - Sep 2018 (4 months)
Operated first-level IT helpdesk for Nairobi and branch users, providing prompt hardware and software support. Installed and upgraded equipment and antivirus, maintained IT asset inventories, and coordinated field ICT activities to improve service reliability.
Amiran Kenya Limited
May 2015 - Sep 2015 (4 months)
Performed day-to-day IT support, preventive maintenance, and network monitoring to maintain system performance. Managed IP PBX installation, bandwidth/load balancing and Xsense client systems while troubleshooting hardware and software faults.
Degrees, certifications, and relevant coursework
MUBachelor of Science, Information Technology
Bachelor of Science in Information Technology completed at Mount Kenya University in 2016.
ZUCCNA Certificate, Networking
Completed CCNA Modules 1–4 certificate at Zetech University in 2015.
MUDiploma in Information Technology, Information Technology
2013 - 2015
Grade: Credit
Diploma in Information Technology (credit) awarded by Moi University from 2013 to 2015.
Certificate of Participation, Community Service
Participated in the Simama outreach forum (St John Community) in 2013.
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Grade: C
Attained Kenya Certificate of Secondary Education (grade C) at Cardinal Otunga High School from 2009 to 2012.
Kenya Certificate of Primary Education, Primary Education
2000 - 2008
Grade: 372/500
Completed Kenya Certificate of Primary Education with score 372/500 at St George's Academy from 2000 to 2008.
KenyaYou can contact thomas and 90k+ other talented remote workers on Himalayas.
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