thomas onsongo
@thomasonsongo
I am an IT support professional focused on networking, systems administration, and customer-driven technical solutions.
KenyaWhat I'm looking for
I am an IT professional with two years' hands-on experience in IT support, network installation and systems administration. I have managed Xsense cold-chain systems, performed IP PBX installations, bandwidth management and network monitoring to ensure uptime and client satisfaction.
I bring a client-driven mindset, strong troubleshooting skills and familiarity with CCNA-level networking, virtualization and database management. I'm eager to contribute to projects that require problem solving, teamwork and implementation of robust IT solutions.
Experience
Work history, roles, and key accomplishments
IT Support Intern
ICEA Lion Group
May 2018 - Sep 2018 (4 months)
Operated first-level IT helpdesk for Nairobi and branch users, providing prompt hardware and software support. Installed and upgraded equipment and antivirus, maintained IT asset inventories, and coordinated field ICT activities to improve service reliability.
IT Support Intern
Amiran Kenya Limited
May 2015 - Sep 2015 (4 months)
Performed day-to-day IT support, preventive maintenance, and network monitoring to maintain system performance. Managed IP PBX installation, bandwidth/load balancing and Xsense client systems while troubleshooting hardware and software faults.
Education
Degrees, certifications, and relevant coursework
MUMount Kenya University
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology completed at Mount Kenya University in 2016.
ZUZetech University
CCNA Certificate, Networking
Completed CCNA Modules 1–4 certificate at Zetech University in 2015.
MUMoi University
Diploma in Information Technology, Information Technology
2013 - 2015
Grade: Credit
Diploma in Information Technology (credit) awarded by Moi University from 2013 to 2015.
St John Community (Simama Outreach Forum)
Certificate of Participation, Community Service
Participated in the Simama outreach forum (St John Community) in 2013.
Cardinal Otunga High School
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Grade: C
Attained Kenya Certificate of Secondary Education (grade C) at Cardinal Otunga High School from 2009 to 2012.
St George's Academy
Kenya Certificate of Primary Education, Primary Education
2000 - 2008
Grade: 372/500
Completed Kenya Certificate of Primary Education with score 372/500 at St George's Academy from 2000 to 2008.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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