Open to opportunities

Jackie Reveyrand

@jackiereveyrand

Message

Account Manager at AviaGames re-engaging inactive clients through CRM insights and personalized retention strategies.

United States

Message

At AviaGames, I manage a high-value portfolio of VIP clients across five mobile platforms, focusing on engagement, retention, and account growth. I re-engage inactive clients with targeted strategies informed by CRM dashboards and AI-driven analysis of player trends.

I also serve on AviaGames' CRM Operations team, evaluating and streamlining features for the in-house CRM system. My work helps translate platform updates into practical benefits for account teams.

At The Walt Disney Company, I supported guests with vacation planning and logistics, then led private VIP experiences as a VIP Tour Guide. I coordinated detailed itineraries across attractions, dining, and shows, and built relationships with guests who returned and requested my service again.

Experience

Work history, roles, and key accomplishments

Current

VIP Host (Account Manager)

Current

AviaGames

Jul 2024 - Present (2 years 2 months)

Manages a high-value portfolio of up to 600 VIP clients across 5 mobile platforms, driving engagement, retention, and account growth through personalized relationship management. Consistently earns top-tier KPI ratings and maintains high client satisfaction scores.

CRM AI Tools Customer Relationship Management Retention Strategy Data Analysis Communication Skills Multichannel Communication

VIP Tour Guide & Guest Relations Hostess

The Walt Disney Company

Jan 2018 - Dec 2024 (6 years 11 months)

Supported guests resort-wide with vacation planning, accessibility accommodations, ticketing, dining, and crowd flow management. Promoted to VIP Tour Guide, leading private client experiences for up to 10 priority guests with white-glove service.

Guest Relations VIP Service itinerary planning Vendor coordination Customer Retention Communication Skills

Performing Arts Office Manager

Clark County School District

Jan 2015 - Dec 2018 (3 years 11 months)

Sourced and coordinated venues and vendors for an annual regional event hosting 30+ groups, managing logistics and stakeholder relationships. Managed budgets, financial tracking, and vendor documentation for programs serving 200+ students.

Budget Management Vendor coordination Stakeholder Communication Event Planning Fundraising