Suzette Lee
@suzettelee
Experienced leader in customer experience and clinic operations.
United StatesWhat I'm looking for
I am a dedicated customer experience and clinic operations professional with over 14 years of experience in the spa industry. My passion lies in creating personalized skincare experiences that not only enhance client satisfaction but also drive retention. Throughout my career, I have successfully led teams to exceed service and sales goals, fostering a collaborative work culture that prioritizes client care.
In my role as Spa Manager, I directed daily operations, including scheduling, inventory management, and cash handling. I pride myself on delivering authentic, high-touch client experiences and providing skin education that empowers clients. My experience as a Sales Associate at Macy’s further honed my ability to understand client needs and promote products effectively, ensuring repeat business and loyalty.
Experience
Work history, roles, and key accomplishments
Spa Manager
Multiple Spas
Jan 2010 - Present (15 years 5 months)
Directed daily operations including scheduling, inventory, cash handling, and team performance. Delivered authentic, high-touch client experiences and skin education. Mentored staff to exceed KPIs and fostered a collaborative work culture.
Sales Associate
Macy's
Jan 2008 - Present (17 years 5 months)
Delivered customer-focused retail support and managed transactions. Promoted products tailored to client needs, driving repeat business.
Customer Service Rep
First Data Telecheck
Jan 2007 - Present (18 years 5 months)
Resolved client issues efficiently while maintaining service excellence. Focused on effective communication to ensure customer satisfaction and build client trust.
Education
Degrees, certifications, and relevant coursework
Jamaica Institute of Aesthetic
Associate of Science, Aesthetic & Spa Management
Completed an Associate of Science degree in Aesthetic & Spa Management. Gained expertise in spa operations, client care, and team development.
Florida Career College
Certification, Medical Assistant
Obtained a Medical Assistant Certification from Florida Career College. Developed skills in client relations and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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