At Maximus Tribe, I review 125 lab orders a week for a platform with 14,000 patients in active care. I’m also working with product and engineering to reduce duplicate orders and automate invalid results.
At Ironclad Claim Solutions, I handle property damage, diminished value, and indemnity claims. Since January, I’ve had a 100% win rate on repair disputes, with 75% settled through direct negotiation.
At Henry Meds, I ran care coordination for a provider pod of 30–50 providers and handled about 100 inquiries a day. I also worked with five compounding pharmacies on GLP-1 and hormone replacement prescriptions.
At The Complete Human Co., I built the patient-facing care journey and led a team of five agents; we maintained a 97 NPS throughout my time there. I’ve also helped improve provider onboarding, patient support, and operations across telehealth and healthcare teams.
