Jack Darbyshire

Managed inbound customer calls in a fast-paced environment, addressing concerns and ensuring high satisfaction. Provided support to customers facing challenging financial circumstances and ensured they had all possible support available. Multi-trained to deal with all aspects of the business including energy, mobile, broadband, and insurance.

Prepared, made, and packaged Japanese food while strictly adhering to Health and Safety standards. Managed time effectively by ensuring specific tasks were completed by certain timescales. Managed food wastage by inputting into an online system and identifying ways to lower costs.

Greeted and served customers in the store’s cafe, preparing and serving food efficiently in line with Health and Safety standards. Handled cash transactions on tills and replenished stock on the shop floor, providing excellent customer service. Maintained efficient sales operations during peak trading hours and promotional events with drive and energy.

Grade: 2:1

Graduated with a 2:1 BA Hons in Media and Film Studies. The program provided a comprehensive understanding of media theories and film production.

Grade: B, B, C

Completed A-Levels in Media (B), Film (B), and ICT (C). These studies provided a strong foundation in creative and technical subjects.

Grade: A, B, C, C, C, C

Achieved GCSEs in Media (A), Maths (B), English (C), Science (C), ICT (C), and Statistics (C). These qualifications demonstrate a broad academic foundation.