I've administered Microsoft 365, Entra ID, Active Directory, Intune, Okta, and Google Workspace for RSM US LLP clients in regulated financial-services and life-sciences environments, averaging 4.88/5.00 across 41 client surveys.
At Vestmark, I managed Veeam backups for 50+ production systems, raised backup success above 99%, automated roughly 50 AWS security-policy and IP allowlist changes monthly, and independently resolved a critical after-hours production outage. I also served as the sole technician for a roughly 180-client MSP book at Sandra Network, resolving tickets across identity, networking, security alerts, and Windows/macOS endpoint deployments.
